Customer Care Assistant (GMG/AM 1) RO

Job Purpose:

Reporting to the Manager, Customer Service, the incumbent is responsible to assist the general public in all aspects of their interaction with the Organization as the first line of contact to assist with customer inquiries and complaints and interact with customers to provide and process information. 

Qualifications & Experience:

• Diploma in Management Studies with two (2) years’ experience in a similar role. 

OR 

• At least five (5) subjects at the CXC General proficiency/GCE O ’levels including English Language and a numeric subject. 
• 3 years’ experience in a similar field 

Specific Knowledge Required:

• Knowledge of Customer Service, telephone ethics and techniques. 
• Knowledge of Office Management and Ethics 
• Switch Board Operating Skills 
• Knowledge of the MDA’s policies and procedures 
• Strong customer service orientation 
• Good oral and written communication skills 
• Good time management skills 

Key responsibilities will include but are not limited to:

• Accurate Telephone/Visitors’ Register maintained on a daily basis 
• Record and research of customers’ enquiries submitted within stipulated timeline
• Complaints Register submitted, indicating timely log and routing to the appropriate officer in a timely manner 
• Log of customer calls received and made in accordance with GOJ/MDA’s Citizen Charter, submitted within stipulated timeline. 
• Information researched and disseminated accurately and in a reasonable time frame
• Reports submitted indicate new systems, procedures and working practices implemented accurately in accordance to established format 

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT-LISTED APPLICANTS WILL BE ACKNOWLEDGED.