E-Commerce Corporate Sales Assistant

Responsibilities:

• Executes online Marketing and Promotional plan for e-commerce website and social media pages. 
• Addresses online customers' and social media complaints and queries. 
• Ensures online orders are filled and billed. 
• Monitors and posts information on social media channels. 
• Manages the e-commerce customer database and monitors customer feedback. 
• Analyses website performance through measuring, tracking, reporting, and analysing marketing campaigns. 
• Monitors e-commerce sales: tracks sales related to, or resulting from, online promotions. 
• Delivers the digital marketing strategy for customer acquisition and customer retention. 
• Implements new product launches. 
• Institutes the 'Plan, Do, Check, Act' (PDCA) cycle in the completion of tasks, in accordance with ISO 9001:2015. 

Qualifications, Experience and Key Competencies

• Certificate or Diploma with emphasis in Business Administration, Marketing or equivalent qualification 
• Minimum of two (2) years in a similar/related position 
• Previous experience in marketing 
• Excellent written and oral communication skills 
• Sound knowledge of point-of-sale software, merchandising practices and Jamaican culture, heritage and local products 
• Proficiency in Microsoft computer applications including excellent keyboarding skills 
• Working knowledge of basic accounting/cash management and reconciliation and inventory management 
• Knowledge of a foreign language (an asset)