Intelligence Analyst

Job Purpose

Under the direct supervision of the Senior Analyst / Team Leader (Commercial), the Intelligence Analyst is responsible to: 

• Optimise revenue and protect Jamaica’s borders and Jamaican society by gathering, collating, analysing and disseminating intelligence on the evasion of customs controls and commission of customs offences  
• Create and develop customs ‘intelligence packages’ and disseminate specific and trend intelligence to CET and frontline officers  
• Create and maintain an effective deterrent against persons committing customs offences and thereby optimize revenue declared and collected (contribute) 
• Develop strategic intelligence on potential customs threats in relation to both revenue and border protection 
• Support the anti-corruption activities of the Jamaica Customs by gathering, collating and analysing intelligence and passing it to the relevant authority (e.g., Internal Affairs Division) 

Key Responsibility Areas

Technical Responsibilities

• Collates, stores and analyses information on customs offences from various sources. 
• Interrogates Customs and external records databases to identify links and associations between persons and information to develop ‘intelligence packages’ and disseminate them. 
• Analyses data from all sources to identify strategic, specific and trend-type threats to customs controls and disseminate them. 
• Utilises ICT-based analytical tools to break down information and develop intelligence packages. 
• Liaises with Task Field Officers, CET and others to carry out specific operational activities to support the development of specific and trend intelligence. 
• Examines and evaluates documents and other information, assesses their relevance and identifies links to ongoing cases / other intelligence.  
• Works with other law enforcement agencies to collate, analyse and disseminate intelligence on customs offences. 
• Initiates enquiries with other agencies (in Jamaica and abroad) to gather intelligence on possible customs offences.  
• Provides guidance and advice to officers on gathering, recording, and analysing information in specific cases to enhance their capacity. 

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements. 
• Identifies and incorporates the interests and needs of customers.
• Ensures critical success factors are identified and meet expectations.

Other Responsibilities

• Performs all other duties and functions as may be required occasionally.  
• May be required to provide witness statements, attend court proceedings, and give evidence. 
• Complies with Health & Safety Policies & Procedures.

Required Skills/Competencies

Core

• Good verbal and written communication skills. 
• Good customer service and interpersonal skills 
• Strong planning, organisation, and time management skills. 
• Fair judgement, decision-making and problem-solving skills 
• Keen attention to details 
• Ability to perform repetitive tasks with a high degree of accuracy. 
• Ability to work independently with minimal supervision 
• Ability to work in a team environment.   
• Ability to be adaptable.  
• Ability to display high levels of confidentiality, integrity, and professionalism 
• Ability to communicate, interact and work effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds 

Technical 

• Expert knowledge of laws and regulations governing Customs in Jamaica  
• Detailed knowledge of Customs policies, procedures and controls 
• Thorough knowledge and understanding of the principles of Intelligence and Risk Assessment 
• Advanced IT skills in the Microsoft Office Suite Applications and other relevant computer applications and systems 
• Working knowledge of Customs policies, procedures, and controls. 

Minimum Required Education and Experience

• First Degree Management Studies/Public Administration or equivalent qualification. 
• Specialised training in Customs Laws, Regulations and administration.
• Experience in intelligence gathering and coordination. 
• At least three (3) years of related experience working in a similar or related field. 

Special Conditions Associated with The Job

• Work will be conducted in various offices outfitted with standard equipment and specialised software.  
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders. 
• On call 24 hours. 
• A fair degree of travelling is required island-wide on a periodic basis for operational activities and to conduct periodic visits to central operational units in Kingston and Montego Bay as well as at main ports of entry (Black River, etc.).  
• May be required to travel overseas to attend conferences, seminars and meetings. 
• involvement in contraband and anti-corruption operations.