Professional Social Worker (SWG/PS 2)

Key Responsibilities

• Carries out investigations into the circumstances of families of overseas workers who have been identified as needing support; 
• Makes recommendations regarding the provision of support or welfare benefits for these families; 
• Manages cases for at least 300 families of overseas workers who are in need of the Ministry’s support and assistance; 
• Maintains electronic case files on such families through regular monitoring and assessment activities; 
• Provides information to assist in obtaining support from overseas workers for their families whether through the courts or otherwise; 
• Maintains dialogue with the Director and Administrators of the Family Services Unit regarding the cases of families being managed; 
• Ensures that outstanding cases are brought to the urgent attention of the Director;
• Conducts investigations in order to facilitate the provision of welfare benefits/gratuity and other payments for former workers/families of overseas workers who are in need;
• Interviews/investigates applicants for other benefits which can be obtained through the Ministry’s Public Assistance Department; 
• Assesses the circumstances and damage to dwellings of victims of natural disasters and submits assessments for them to receive benefits; 
• Identifies and refers potential beneficiaries to the Steps-to-Work and the Special Youth Employment and Training Project, PATH and other Public Assistance Programmes of the Ministry; 
• Assists with distribution of relief supplies to victims of natural disasters;
• Oversees and provides guidance to the Social Services Administrators attached to the respective Regional Offices in the performance of their duties; 
• Monitors the activities of the Social Work Administrators in the respective Regional Offices to ensure that these are in keeping with their assignments. 

Required Knowledge, Skills and Competencies

• Excellent interpersonal skills. 
• Excellent oral and written communications skills 
• Proficiency in the use of the relevant computer software. 
• Ability to communicate with persons at all levels. 
• Must be highly confidential 
• Must be a team player. 

Minimum Required Qualification and Experience

• First Degree in Social Work 
• Three (3) years’ related work experience. 

Special Conditions Associated with the Job

• Working in volatile areas. 
• Long working hours, work on Public Holidays. 
• Working in immediate post-disaster environment. 
• Extensive local tavelling required. 

Please note that only shortlisted applicants will be contacted.