Standards Specialist

Job Purpose

The incumbent is responsible for developing and conducting assessment of technical standards and quality assurance for the Island Traffic Authority, particularly for driver and vehicle management services, traffic management services. The incumbent also conducts inspections and investigations of technical and quality standards, security, safety and health to ascertain compliance and corrective actions required. 

Key Responsibilities

Management/Administrative: 

• Prepares Individual Work Plan based on alignment with the Branch’s Operational Plan;
• Develops and makes presentations on various stakeholders and partners in the provision of standards specifications and quality assurance services and advice; 
• Participates in meetings, workshops and conferences on behalf of the Branch and Authority.
• Provides technical advice as it relates to technical standards and quality assurance projects and proposals, incorporating recognised standards and guidelines; 
• Works with a team of specialists to conduct inspections and investigations and develops comprehensive manuals and guidelines. 

Technical/Professional: 

Standards Specifications and Quality Assurance 

• Conducts inspections and monitoring of technical and quality specifications compliance at the ITA Service Hubs, field and site visits; 
• Conducts inspections and investigations on security, safety, health and general compliance of regulatory and policy obligations and objectives of the ITA; 
• Performs evaluations of the machinery, equipment and tools utilised within the ITA, for operational, security and maintenance levels, indicating needs for upgrades, cleaning, or any general adjustments, re-calibrations or improvements required; 
• Liaises with suppliers and service providers for the communication of specifications, dimensions and standards for service and product delivery; 
• Develops Technical and Operational Manuals for all services provided by the ITA and submits to the Manager and Head of Branch for review and approval; 
• Develops and revises the ITA Road Code, incorporating new standards, requirements and legal obligations to be undertaken by drivers and road users, in general, and provides to the Manager and Head of Branch for review and approval; 
• Conducts ad hoc inspections for all ITA temporary and permanent service sites and field work; 
• Prepares detailed reports on results and findings of inspection and categorise levels of risks and possible breaches; 
• Administers audits of technical and external service business processes and outcomes for alignment with legal and policy obligations and objectives. 

Human Resource: 

• Contributes to a system that fosters a culture of teamwork, integrity, engagement, high performance and commitment to the organization’s goals and initiatives; 
• Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
• Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills
• Good interpersonal skills 
• Integrity 
• Methodical 
• Customer and quality focus 
• Team and results oriented 
• Ability to work well under pressure 

Technical: 

• Excellent knowledge of standards and quality assurance measures regarding safety, traffic management, driver management service and vehicle management services within the ITA
• Ability to conduct thorough investigations and compliance monitoring 
• Understanding of digital solutions/systems for quality and standards assurance and monitoring 

Minimum Required Qualification and Experience

• Bachelor's Degree in Social Sciences, Public Administration or related field; 
• Training in Standards and Quality assurance or Certification in Six Sigma or Quality Improvement Associate would be an asset; 
• Four (4) years related experience in management of quality inspections and audits, standards setting in road traffic services and development strategies for technical knowledge requirements for driver and vehicle management services. 

Special Conditions Associated with the Job:

• Extensive travel to all sections of the island, as needed, for management and conducting investigations and monitoring regarding compliance of technical, quality, safety and security standards; 
• Will be required to work beyond normal working hours and meet tight deadlines.

Please note that only shortlisted applicants will be contacted.