We Could Use Someone Like You in Our Crew.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

The Job:

As a ModSquad Assistant Project Manager (APM), you will support project managers in delivering all administrative tasks related to the day-to-day operations of the project, including QA, scheduling, approvals, etc. At least 60% of their time must be spent on APM duties and responsibilities, while 40% or less may be spent providing services and working shifts to maintain project expertise.  

APMs are a direct point of contact for anyone providing services on a project. APMs may be required to take on additional duties in the absence of a PM. APMs should assist the PM with the delivery of service in line with the contract, including billable hours, QA, and any other associated KPIs or SLAs.

Hours:

Hourly Staff Member

40 Hours Weekly 

Responsibilities and Duties: 

The day-to-day tasks of a ModSquad Assistant Project Manager vary, but basic responsibilities include:

• Work closely, efficiently, and effectively with the Project Manager and internal teams

• Support the Project Manager in achieving the daily, weekly, and quarterly KPI’s and SLA’s for assigned projects

• Assist in monitoring project progress against established plans and objectives, identifying any deviations and implementing corrective actions as needed

• Assist in preparing regular project status reports and presentations for project stakeholders and management

• Contribute to the improvement of project management processes and operational practices based on lessons learned and best practices

A successful candidate needs to have confidence and strength in the following abilities:

• Be a proactive, self-starter and independent contributor with follow-through on all initiatives

• Have strong problem-solving, analytical, team building and time management skills

• Showcase strong communication skills (and feel comfortable with communicating the good and the bad) to your leaders and your direct reports

• Confident connecting with colleagues and direct reports using Video Meetings, Slack, Teams, Asana, Email

• Ability to work in an ambiguous environment, quickly prioritize and shift priorities

Skills and Abilities:

• Excellent verbal and written skills, and the ability to communicate with a wide variety of disciplines, articulate key points, and present

• Have Bachelors Degree or equivalent experience is a huge plus

• Ability to communicate effectively across teams & departments in a fully remote environment

• Ability to self-manage & prioritize tasks

• Have access to a quiet environment to work and take calls

• Have a strong understanding of brand and customer care initiatives

• Familiar and comfortable with a variety of CRMs like Zendesk, Sprout Social, moderation filters, etc.

• You use your awesome previous experience in Customer Support, Moderation, or Community Management to work wonders with our clients

• Have team management and time management experience. Know how to manage schedules, can write, understand and communicate workflow and procedures, and exemplify a GSD attitude

• You can expertly handle correspondence with a client just as well as you do your own team members

• You have experience with troubleshooting technical issues, both computer and software

• Having a passion for gaming, e-commerce, entertainment and/or online communities a plus

• ModSquad is both complex and demanding. You need to be a fast learner who is trustworthy and can work independently

Hot Tip! **Please ensure your resume showcases your professional management skills, and experience with the following areas: Customer email/chat/ticket/phone support, gaming moderation, social media and community management experience. Highlight any work managing in a BPO or Call Center environment.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.