Youth Banking Officer – Operations and Onboarding

  We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers. JN Bank Limited is seeking to recruit a dynamic, suitably qualified, and experienced individual to fill the position of Youth Banking Officer-Operations and Onboarding. The Youth Banking Officer-Operations and Onboarding will assume full responsibility for the day-to-day operations of the Unit and will supervise the Youth Banking Representatives in order to ensure that they provide quality frontline service to members. He/she will oversee all daily activities, with direct responsibility for regulatory compliance, customer service delivery, engagement activities, onboarding and control, administration, monitoring of the budget and preparation of reports for pertaining to Unit activities. He/she will assist the Assistant Manager- Operations and Onboarding with the formulation of strategies for the onboarding, the setting of objectives for the Unit staff, the effective planning and execution of work processes, tracking of the performance of the Unit and reporting on all aspects of the operation of the Unit.   Job Category: Supervisory   Contract: Permanent   KEY RESPONSIBILITIES   Operations & Regulatory Compliance -       Conduct Operational Audits within the Unit in order to ensure compliance with the policies and procedures of the Bank. -       Assess and approve share loan applications. -       Monitor and keep staff apprised of Unit performance -       Communicate new policies and processes to staff -       Prepare reports of the Unit’s operations for submission to Executive, Manager or Head of -       Departments/ Marketing & Distribution Executive as required. -       Prepare monthly reports and submit to Assistant Managers/Unit Head -       Monitor Unit activities utilizing Operational Audit processes to ensure compliance with the policies and procedures of the Society. -       Ensure that all Work in Progress (WIP) accounts are appropriately cleared and take appropriate corrective action as is necessary.   Customer Service Delivery & Monitoring - Support our culture of “We will help you find a way” by assuming overall responsibility for customer service strategies. - Ensure that all Unit staff carry out the behaviors identified in our member charter and the various member services guidelines, procedures and training. - Monitor customer service in the Unit and on organized events to ensure core areas as outlines in the customer service audits (Mystery Shopper Reports, Internal Customer Service Survey Reports, JN Branch Card etc.) are consistently maintained and strengthened in line with delivery standards and expectations.   Sales Promotions & Relationship Building -       Assist with sales promotion activities: with ensuring YBRs are assigned to each event organized by the Unit and are brief  to ensure that all  staff carry out the event as planned. -       Assist in the Unit with feedback on executed sales plan aimed at driving sales, ensuring that targets are set for each YBR to measure performance; number of accounts to be opened each day and managing CRM (Salesforce). -       Provide support for local Branch promotions and assist with formulating operating sales strategies and action plan for all regions. -       Quality acquisition of leads for JN Bank’s Products & Services -       Ensure quality sourcing of new customer for JN deposit products   REQUIRED QUALIFICATIONS & EXPERIENCE -     Bachelor’s Degree in Banking & Finance, Business Administration or Marketing from a recognized Institution. -     1-2 years of administrative support experience in a fast-paced environment. -     1-2 years of branch operations & sales experience -     Certification in either Project Management, Public Speaking, Sales, Sales Management or Communications is an asset   PERSONAL ATTRIBUTES ·       Excellent communication skills - written and verbal. ·       Demonstrates a willingness to change ideas or perception. ·       Good time management with the ability to meet deadlines. ·       Strong analytical and problem-solving skills with high attention to details.   APPLICATION CLOSING DATE: June 27, 2025