Main purpose of the Role:
This position is responsible for the coordination, planning and documentation handling of ZIM’s Transshipment Cargo through the port of Kingston and Freeport.
Main Tasks
Booking Recaps:
Timely submission of booking recaps as per agreed timelines with Norfolk and LABU’s Marketing departments and second carriers.
Accurately capturing in the bookings / load ready/ load list all available containers on the terminals at Kingston and Freeport. (Transshipment hubs)
Accuracy of Inbound and Outbound files:
Ensuring bookings reconcile with actual sailings, while maintaining 100 percent success rate.
Coordinate all discrepancies for completion within 24hours after vessel departs Kingston.
To short-ship and update loading instructions for units that missed connections, such as revanned, damaged, lost and or detained units.
Service Delivery:
To respond to queries received from internal departments, Shippers, Consignees, terminals and ZIM agents within 24 hours of receipt
Keeping commitments where research and follow-up are required.
Inventory / Aged cargo:
To reconcile terminals’ aging with transshipment aging and batch data according to vessels along with the necessary attachments.
To prepare and submit completed Vessel Check sheets to Manager/Supervisor after vessel departure.
Terminals, Security and Customs:
Ensuring diverted, hold and short shipped bills-of lading are correctly updated in the transshipment planning system, for vessels in assigned services, prior to the submission of the Coprar file.
Providing and following up with Jamaica Customs and Security Administrators Ltd regarding seal discrepancies, certificate information and the next connecting vessel information, within 24hrs of receipt.
Other Transshipment ports (Freeport):
Accurate and timely submission of booking, load lists, Documentation for Special Cargo and various Customs transmissions in Freeport, at least 48 hours prior to vessels’ arrival.
KPIs
• To provide all discharge, ACR, bookings and load files within in the established timelines.
• Responding to customers queries within KPI24hours of receipt.
• Service delivery - timely delivery of containers to Customers.
• Reconciliation of Terminal Inventory with ZIM’s.
Competences
• Results driven/oriented
• Planning and prioritizing, within time deadlines skills
• Communication skills & Proactivity
• Customer service approach (internal & external)
• Quality oriented – works according to process
• B.Sc. in Shipping Logistics or equivalent
• Minimum of two years in the shipping industry with experience in transshipment operations and customer service.
• Good knowledge of global shipping practices, transportation, equipment, information systems and documentation requirements.
• Principles, practices and procedures of Terminal operations, cargo loading and discharge procedures.
• Understanding of Customs transshipment requirements.
• Competent in Computer applications such as word processing, spreadsheets and statistical databases
• Excellent analytical and mathematical skills.
• Second language (Spanish) is an asset.
• Aptitude to work under pressure and manage multiple tasks, with appropriate responsiveness in a time sensitive environment.
• Ability to work outside of normal working hours, weekends and holidays.
• This job is performed both in a normal office environment, and may require visits to the Ports
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