Group BI Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

Lead the reporting, analytics, dashboarding, and data governance function for CVM across all Digicel markets, ensuring high‑quality data extraction, transformation, visualization, and KPI management. The role is accountable for building and maintaining standardized reporting frameworks, automated dashboard environments, and strong data governance practices that enable accurate, consistent, and actionable commercial insights. It serves as a strategic bridge between Business, BI, Commercial, Finance, IT, and Data Warehouse teams to drive reliable decision‑making, performance tracking, and continuous improvement across CVM and commercial operations. 

Main Duties and Responsibilities:

BI Reporting & Dashboard Management

• Own the development and maintenance of Power BI dashboards and CVM reporting
• Ensure timely, accurate, and consistent delivery of recurring reports
• Standardize KPI views and drive reporting automation and simplification

Data Extraction & Analytics

• Oversee data extraction, transformation, and validation from DWH and source systems
• Translate business needs into scalable reporting and analytical solutions
• Provide insights on customer behavior, churn, ARPU, and commercial performance

Data Governance & Standardization

• Lead KPI governance, data definitions, and reporting standards across CVM
• Ensure data quality, consistency, and alignment across markets and stakeholders
• Implement controls and documentation for reporting processes and data flows

Stakeholder Management & Business Support

• Act as the main BI partner for CVM, Commercial, and Finance teams
• Align stakeholders on reporting priorities, timelines, and outputs
• Deliver clear, business-focused insights to support decision making

Leadership & Continuous Improvement

• Drive automation, simplification, and reporting best practices
• Support and guide analysts where applicable
• Promote a culture of accuracy, ownership, and continuous improvement

Academic Qualifications and Experience Required:

•  Bachelor’s degree in Data Analytics, Computer Science, Engineering, Statistics, Information Systems, Business Analytics, or related field
•  Master’s degree or relevant BI/Data certifications considered an advantage
• 5 to 8 years of experience in BI, analytics, reporting, CVM, commercial performance management, or related fields
• Proven experience leading dashboarding, reporting, or data governance initiatives
• Strong experience working with Power BI, SQL, and large-scale reporting environments
• Experience managing or coordinating cross-functional reporting and analytical projects
• Telecommunications, fintech, or B2C industry experience preferred
• Experience with data warehouse environments and reporting automation initiatives considered an advantage
  
  

Functional Skills:

• Advanced Power BI dashboard development capabilities
• Strong SQL and data extraction expertise
• Strong leadership and stakeholder management skills
• Ability to translate business requirements into analytical and reporting solutions
• strong commercial and analytical acumen
•  Excellent executive communication and presentation skills
• High attention to detail and strong governance mindset
• Strong organizational and project coordination capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and continuous improvement orientation
• Ability to work effectively across technical and non-technical teams

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.