Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.
Job Description:
Key Responsibilities and Accountabilities
• Acts as a first point of contact for any escalations, outages, system issues or any other production impacting issue
• Prepares accurate and timely production reports.
• Analyses real-time call trends and make adjustments to staffing to ensure required service levels are met.
• Makes necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
• Work with operations management to plan and schedule off-phone events for staff to ensure smooth functioning of the production environment.
• Maintains confidentiality relative to organizational strategies, objectives, and practices
• Assist with all OSC and Live Vox outbound dialing support including but not limited to campaign builds and edits.
• Ensure LAM trackers are filled out and tracked whenever there are system outages
• Performs other related duties and assignments as required and as assigned by their direct supervisor.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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