Senior Credit Officer

JOB SUMMARY                                                                              

The Senior Credit Officer assists with the overall management of the credit department by ensuring collection targets and aging quality is achieved.

DUTIES & RESPONSIBILITIES

●      Assist in creating customer accounts in the credit control system.

●      Reconcile customer accounts as required.

●      Track customer payments and aid in the collection of payments within the set timeframes.

●      Contact customers regarding overdue invoices with an aim of collecting outstanding payments.

●      Ensure transactions are compliant with company and government regulations.

●      Expeditiously rectify customer payment disputes.

●      Promptly respond to external and internal enquiries.

●      Promptly post payments customer accounts.

●      Ensure monthly processing deadlines are met as required.

●      Prepare monthly customer statements.

●      Adhere to procedural manual and guidelines when carrying out duties.

●      Contact Sales Representatives and Customers regarding replacement of returned cheques.

●      Keep updates on returned cheques and prepare report on same.

●      Visit Customers to reconcile problem accounts and collect outstanding balances.

●      Assist with updating receipts on customer’s accounts during month end close off.

●      Ensure accounts are current and up to date with credit notes, discounts etc. to facilitate speedy collection.

●      Observe and ensure observance of ALL policies and procedures relating to the Credit function.

●      Participate in quarterly stock taking exercise.

●      Monitor order status and update the team accordingly.

●      Expeditiously resolve account issues, communicate with all relevant departments and managers to resolve problems.

●      Communicate with customers and Sales teams as required.

●      Prepare, maintain and submit reports as required.

●      Prepare monthly report on the departments operations based on set KPIs as required.

●      Assist in the development and execute strategic plans for the department.

●      Deputize for Credit Manager and assist with the management of the credit operations.

●      Assist with preparation and dissemination of departmental reports to sales and general management.

●      Monitor closely accounts deemed high risk and implement credit risk mitigation strategies in collaboration with the Credit Manager.

●      Provide guidance to team members on the resolution of queries and reconciliations.

●      Work assiduously with the Credit Manager to ensure the monthly divisional collection targets are achieved.

Requirements

QUALIFICATIONS

●      Tertiary degree in Accounting, Business or related field

●      Minimum three years working in a similar role

KNOWLEDGE, SKILLS AND ABILITIES

●      Excellent reconciliation skills

●      Excellent Time Management and Customer Service Skills.

●      Must be computer literate and proficient in MS Office.

●      Excellent written and oral communication.

●      Ability to apply critical thinking and creativity.

●      Detail oriented, pays keen attention to accuracy.

●      Must be able to function independently and handle a variety of responsibilities under pressure.

●      Commitment to excellence.

COMPETENCIES

●      Excellent communicator

●      Analytical thinker

●      Leadership

●      Team oriented

●      Performance driven

WORKING RELATIONSHIPS

●      External: Maintain a pleasant and effective relationship with the Division’s Customers.

●      Internal: General Manager, Sales Manager, Department Heads, Sales Personnel, Customer Service, and Warehouse Personnel.

Benefits

• Health Insurance
• Life Insurance
• Pension
• Lunch Subsidy
• Others