Client Relationship Officer

JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Client Relationship Officer  at our JN Bank - UWI Branch. The incumbent will be responsible for assisting the respective Branch Sales & Relationship Manager in the execution of plans and strategies to grow the business through existing customers and to attract new customers, ultimately contributing to the achievement of sales, service and other branch targets.

KEY RESPONSIBILITIES

• Ensure quality acquisition and referral of leads for JN Group products and services
• Get to know existing members and profile them as prospects for additional product and services. Discuss their needs and sell products and services that meet those needs
• Track potential member and revenue losses, alert Branch Management and assist in mitigating these circumstancesProvide information and service to all members and customers of The Jamaica National Group to include account opening, registration and explanation of available channels among other duties
• Report any issues affecting member or customer experience – follow up on issues through to solution
• Adhere to all policies, legal and regulatory controls and procedures
• Preparing application and ensuring their readiness for submission to the Adjudication team for approval consideration
• Conduct review and assessment of credit applications in keeping with the 6 Cs of Lending as per the organization’s Credit Policy
• Manual and check against prescribed risk acceptance parameters