Adlinc Business Services Limited, an outsourcing company
aiming to offer top-tier support to North American clients, is seeking a
relationship-focused and detail-oriented
Accounts Receivable and
Collection Specialist
to join our team. This role is crucial for
owning the customer collections function for our courier and logistics clients.
You will ensure outstanding balances are followed up on consistently, customer
commitments are documented, and collection activity is handled professionally
and firmly.
The ideal candidate combines accounting knowledge with
strong customer communication skills. They should be approachable and helpful,
yet persistent and comfortable having direct conversations about past-due
balances, payment commitments, and next steps. This person will be instrumental
in preserving positive business relationships while holding customers
accountable for payment expectations
Collections
• Monitor the aging report regularly and pursue overdue balances by phone, email, and customer statement follow-up.
• Maintain detailed customer contact logs, collection notes, payment status updates, and promise-to-pay records.
• Follow up on payment commitments and escalate when customers do not respond or do not honor agreed-upon timing.
• Escalate delinquent accounts and recommend next steps, including credit holds, payment plans, prepaid terms, or COD terms, when appropriate and within approved authority.
• Negotiate and document payment arrangements within approved guidelines.
• Communicate with customers in a professional, customer-focused manner while remaining firm regarding overdue balances and payment expectations.
Customer Statements and Balance Confirmations
• Issue customer statements and respond to balance confirmation requests.
• Respond professionally and promptly to customer inquiries regarding account balances, open invoices, payment history, and collection activity.
• Provide clear account summaries to customers and internal client contacts when needed to support payment follow-up.
• Identify customer questions requiring additional accounting review and route them to the appropriate Rea or client contact.
Disputes and Customer Account Follow-Up
• Research and help resolve customer billing questions, rate discrepancies, duplicate charges, missing invoice requests, and service-related deductions.
• Coordinate with client operations, customer service, or Rea team members to gather the information needed to resolve customer disputes.
• Track unresolved disputes and ensure they do not remain open without follow-up.
• Prepare clear documentation for requested credit notes, rebills, adjustments, or write-off considerations for approval by the appropriate party.
Customer Accounts
• Maintain accurate customer billing contacts, collection notes, payment preferences, and related account information.
• Support customer credit application follow-up, reference checks, and periodic credit limit review documentation as requested.
• On-board customers to BILL as needed.
• Identify recurring customer payment issues or process breakdowns and communicate them to management.
