***Must be able to work a
flexible schedule including daytime, afternoon, overnight and/or weekends as required.***
Role Overview:
Adlinc Business Services Limited, an outsourcing company aiming to
offer top-tier 24/7/365 dispatch and delivery support to North America, is
seeking an enthusiastic and detail-oriented
Logistics Coordinator
to join our
team. This role will be instrumental in providing real-time coordination
between drivers and customers while ensuring high satisfaction levels. The ideal candidateÂ
must be able to work a flexible schedule, including daytime, afternoon, weekends, overnights and public holidays.
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Key Responsibilities:
-
Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
-
Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
-
Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
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Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
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Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
-
Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
-
Maintain accurate records of all client interactions, transactions, and feedback.Â
Requirements
Qualifications & Skills:
-
High school diploma;
Associate’s or Bachelor’s degree is a plus.
-
Previous experience in
dispatch, customer service, preferably in the logistics, courier, or BPO
sectors.
-
Familiarity with North
American business etiquette and cultural nuances.
-
Proficient in using
computers, CRM software, dispatching software and tools.
-
Ability to multitask,
prioritise, and manage time efficiently, handle high-pressure situations,
and make quick decisions.
-
A proactive problem
solver with a keen attention to detail.
-
Exceptional
communication skills, both verbal and written, in English.
-
Must be able to work a
flexible schedule including overnight and weekends as required.
Benefits
-
Group Health and LifeÂ
-
Two Weeks Paid VacationÂ
-
After Hours Transportation
By signing this application, the applicant consents to Adlinc collecting,
processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
