Organisation
Passport, Immigration & Citizenship Agency (PICA)
Reference
VAC-46575
Contract Type
Full-Time
Industries
Secretarial Administrative & Clerical
Location
Kingston
Salary & Benefits
$1,550,136 - $2,084,761 per annum
Date Posted
26/09/2023
Expiry Date
06/10/2023
To support the protection of national security and delivery of service to customers by providing administrative and secretarial, help desk support, operational and technical ICT support to the Agency s staff in order to operate more effectively.
KEY OUTPUTS
- User requests received and logged in helpdesk management system
- ICT equipment logged, received and/or dispatched
- Telephone calls answered and route call within unit
JOB RESPONSIBILITIES
- Answers phone calls within the ICT unit and route to ICT staff
- Takes phone or visitor messages and deliver to appropriate individual
- Composes and types routine correspondence and memoranda using word processing software
- Create spreadsheets and Inputs data using spreadsheet software
- To provide prompt 1st line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible.
- Enter all requests correctly into Helpdesk system and escalate to 2nd & 3rd line support as necessary.
- To give help and guidance to users of desktop productivity tools including in order that they can make maximum use of those products
- Establishes and maintains permanent files; files and retrieves files as requested
- Perform other administrative duties within the ICT unit including scheduling appointments and meetings
- Perform other duties as assigned
KEY COMPETENCIES
The post holder needs to demonstrate the following competencies:
- Skill to use personal computer – Microsoft Word, Excel important asset
- Ability to learn and adopt quickly
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Ability to handle and resolve recurring problems
- Open and communicative person
- Sound oral and written skills
- Proper office methods and practices; modern computer techniques, principles and practices.
- Must have excellent people oriented skills and understanding.
QUALIFICATION & EXPERIENCE
- Certificate in Information Technology or related field
- Certified Secretary designation or equivalent qualification
- Two (2) years related experience
- Proficiency in typewriting at a speed of 50 -55 words per minute
- Two (2) years secretarial experience reporting directly to the management level
- Sound organisation skills
- Sound knowledge of office protocol
- Sound knowledge of relevant computer applications and systems
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.
Region:
Kingston
Occupational fields:
Other
Other
Other
Required degree level:
Other
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