Administrator, Accident & Emergency (GMG/AM3), May Pen Hospital

JOB SUMMARY:

The position is responsible for:

• Providing administrative support to the Clinical Managers in the Accident and Emergency Department and has responsibility for non-clinical operations of the Department.
• Coordinating the works of the Accident and Emergency Department in conjunction with the portering, janitorial, customer service, security, drivers, maintenance, laundry, stores, CSSD and health records personnel on a daily basis.
• Ensuring that the patients’ needs are met.

QUALIFICATIONS AND EXPERIENCE

• Associate Degree in Management/Administration or equivalent
• Certification in Supervisory Management

OR

• B.Sc. in Management Studies or equivalent is a definite asset
• Minimum of three (3) years experience working in a hospital environment

REQUIRED SKILLS AND SPECIALISED TECHNIQUES

• Strong communication abilities in the oral and written formats
• Excellent customer service and problem-solving skills
• A record of demonstrated creativity
• Proven time management skills
• Well-developed human relations and emotional intelligence skills
• Demonstrated leadership ability
• Proven planning and organization ability
• Computer literacy including the ability to work with word processing, graphic design, desk top publishing and spreadsheet software
• Ability to develop and maintain positive and cooperative working relationships
• Ability to work on own initiative
• Security conscious, flexibility and confidentiality

SPECIFIC KNOWLEDGE REQUIRED

• Knowledge of hospital care operations, systems, practices and linkages
• Knowledge of Government guidelines as it relates to procedures in health
• Excellent knowledge of principles, guidelines and processes that governs the Accident and Emergency Department along with the collaborating services
• Knowledge of the history, vision and goals of the organization
• Knowledge of the current trends and development in the health sector

KEY RESPONSIBILITIES:

• Manages, directs and coordinates the administrative and nonmedical functions of the Accident and Emergency Department.
• Collaborates with physicians and other department managers to ensure quality patient care and efficient unit or program operations
• Develops and maintains a system to ensure the adequate and appropriate medical and non-medical supplies and equipment are available on a continuous basis.
• Supervises and coordinates the portering and housekeeping services in order to provide a safe, sanitary and comfortable environment for clients and staff.
• Participates in the preparation, testing and revision of mass and disaster preparedness plans for the hospital.
• Liaises with the Medical Officers (Health) in order to review the referral system and enhance the relationship between hospital and community services.
• Liaises with the Pharmacy, X-ray, Laboratory and Customer Service departments in the maintenance of a system for their services to be readily available to patients in emergency situations.
• Monitors procedures to ensure that patient waiting-time is not unduly prolonged.
• Establishes contact and rapport with other health facilities and agencies to avoid problems that may develop in cases of referrals and transfers.
• Inspects and evaluates the physical conditions and the status of equipment of the department and recommend repairs, refurbishing and replacement of equipment and function where necessary.
• Develops, in conjunction with the maintenance department a preventive maintenance programme for the equipment in the A & E Department.
• Ensures that clients have easy access to the hospital’s complaints process and to assist with the resolution of any problems.
• Maintains budgetary and inventory control.
• Arranges for adequate security in the department.
• Assists with the organization of training sessions and conferences in collaboration with HOD’S and the Human resources department.
• Ensures that staff are exposed to orientation sessions in the department and have copies of/ or easy access to policy and procedure manuals relevant to the A & E Department.
• Coordinates meetings of the A & E Department Quality Assurance Committee.
• Attends committee, management and staff meetings as required
• Communicates pertinent information, special instructions and standards with personnel and considers ideas/suggestions from the staff
• Prepares a monthly report of the Department’s activities for submission to the Chief Executive Officer and Senior Medical Officer for review.
• Attends meetings and carries out any other related assignments as directed by the Chief Executive Officer.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• The incumbent will be required to work in a hospital environment beyond normal hours when the need arises including weekends and Public Holidays.

NB: We thank all applicants for responding; however, only short-listed applicants will be acknowledged.