Application Administrator - Level 4

KEY OUTPUTS

• ICT Systems checked and queries reported and/or resolved; 
• System backed-up and off-site storage maintained; 
• ICT security procedures enforced; 
• System integrity and authenticity verified; 
• ICT equipment inventoried; 
• ICT hardware and software configured and maintained; 
• Reports prepared and submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties 

• Resolves and/or reports systems errors and maintains logs; 
• Identifies and addresses all system application queries and/or issues; 
• Liaises with the Systems Administrator to effect complex changes resulting from computer system issues to prevent future occurrence; 
• Maintains the inventory of internal and external user accounts for all systems;
• Performs daily back up of “File Share” with the use of relevant software; 
• Performs weekly back-up of the Motor Vehicle Title Tracking System (MVTTS), and the user files stored on the server; 
• Performs daily back up of the National Motor Vehicle Registry (NMVR) logs. (Kingston RSC) 
• Updates and maintains a log of all off-site back-ups executed and transmits to the off site storage; 
• Advises the relevant Heads of Sections of changes/new patches to the corresponding system and prepares as well as conducts training on the changes;
• Sensitizes users on ICT operational procedures; 
• Sensitizes staff and encourages their adherence to ICT security procedures; 
• Informs the Systems Administrator and General Manager/Collector of Taxes of all breaches identified; 
• Identifies and investigates misuse of users' access upon discovery; 
• Updates and maintains detailed logs of all ICT equipment as well as the dispatch and receipt of the equipment (i.e. printers, copiers, PCs, UPS, etc.) leaving and entering the office; 
• Installs, tests and configures new and existing computer hardware and software applications to facilitate end users on TAJ’s network; 
• Creates and disables user accounts for INCRS, MVTTS, and Tax Portal(e-care);
• Assists staff with using various computer applications and customers with e-filing; 
• Assists with identification of issues with the equipment which may hinder the Collections Officers from accurately balancing daily transactions; 
• Researches and keeps abreast of new and existing trends and developments in information technology in particular to computer hardware and software; 
• Participates in meetings, workshops and discussions regarding matters that will affect the operations of the Tax Offices; 
• Generates Management Information System (MIS) reports upon request;
• Prepares and maintains schedules for transmitting archive tapes for off-site storage;
• Conducts application and hardware troubleshooting exercises; 
• Performs daily and weekly back-up of the Integrated New Cash Remittance System (INCRS); 
• Participates in User Acceptance Testing (UAT) to assure business rules are adhered to while verifying the integrity of the applications; 
• Participates in system disaster and system failure recovery; 
• Participates in and assists Office Managers with Board of Survey (BOS) exercises; 
• Participates in off-site collection programs (i.e. Taxpayer Service and Property Tax Collection Drives at Community Centers); 
• Participates in Internal System Hardware Maintenance (i.e. Assist Computer Operator with Maintenance activities);
• Verifies and confirms maintenance activities of Service Providers (i.e. AIS Cashier Printer maintenance schedule, E-Gov Driver’s License System); 
• Monitors and assist Service Providers in resolving and troubleshooting problems; 
• Monitors and assist with the maintenance of Anti-Virus services and definition files update; 
• Conducts periodic and random checks to verify the authenticity of application transactions; 
• Liaises with Service Providers to ensure system reliability and continuity. (i.e. e-Gov system INCRS); 
• Provides technical support and input into System decision to Manager, Property Services; 
• Requests computer/printer items through System Administrator/Manager as needs arise from Asset and Inventory Management Unit (AIMU); 
• Supports the identification of risks within the organization and by extension the respective area of work; 
• Performs any other ICT related-duties assigned by the Systems Administrator. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• ICT Systems are checked and queries and/or issues are reported or resolved within the agreed timeframe; 
• All Systems are backed-up and off-site storage is maintained in accordance with best practices and agreed timelines; 
• All ICT security procedures are enforced and maintained in accordance with stipulated guidelines; 
• System integrity and authenticity are verified in accordance with stipulated guidelines and procedures; 
• All ICT equipment are inventoried according to the prescribed procedures; 
• ICT hardware and software configured and maintained in accordance with stipulated guidelines;
• All reports generated are accurately and comprehensively prepared in the required format and submitted by the due date. 

AUTHORITY TO:

• Create, enable and disable INCRS, MVTTS and e-care user accounts;
• Investigate misuse of user accounts; 
• Configure equipment to be used on the network; 
• Recommend correction to software errors; 
• Recommend system enhancement and tools to optimize job performance. 

REQUIRED COMPETENCIES

Specific knowledge: 

• Comprehensive knowledge of the operating systems and applications used by TAJ;
• Comprehensive knowledge of computer architecture; 
• Comprehensive knowledge of the operations and functions of TAJ;
• Working knowledge of the various tax laws, policies and procedures. 

Required Skills and Specialised Techniques 

• Excellent decision making, judgment, analytical and planning skills;
• Excellent time management and organizing skills; 
• Very good communication, team and interpersonal skills;
• Ability to assess and mitigate against risks; 
• Keen eye for detail. 

Qualifications and Experiences 

• Bachelor’s Degree in Computer Science or its equivalent;
• Certificate in Comptia A+ would be an asset; 
• Certificate in Cisco (CCNA/CCNP) would be an asset; 
• Two (2) years experience in a related area. 

WORKING CONDITIONS

• Highly confidential environment; 
• Required to do heavy lifting of computer equipment and other supplies;
• Required to work beyond regular hours and on weekends;
• Highly stressful working environment; 
• May be exposed to low and/or cold temperatures; 
• Exposure to hazardous conditions.

While we thank all applicants for their interest, only short-listed candidates will be contacted.