Assistant Branch Manager 2 (PTO/PMA 3) - Black River Post Office

Job Purpose

Under the direct supervision of the Branch Manager 1, the Assistant Branch Manager 2 (PTO/PMA 3) provides managerial support in the operations of the (Postal Branch) Post Office. The incumbent undertakes the custody and accounting for cash and stock of postage stamps and other items of value and also conducts investigations and queries. 

Key Responsibilities

Management/Administrative: 

• Participates in the development of the Corporate, Operational and Unit Plan and accompanying capital and recurrent Budget for the Division; 
• Develops the Post Office’s Operational, Unit Plan and Budget in collaboration with the Regional Manager; 
• Prepares Individual Work Plan in collaboration with Supervisor; 
• Organizes and manages the duties of the Retail/Customer Service Officers;
• Oversees the Postal Branch (Post Office) in the absence of the Branch Manager 1;
• Advises and makes recommendations to the Branch Manager 1 on the development of the Post Office; 
• Assists with directing and co-ordinating the Post Office’s activities; 
• Assists with the development of the Post Office’s Operational Plan; 
• Collaborates with direct reports in developing Individual Work Plans; 
• Keeps abreast with trends and best practices in Postal Management and Operations;
• Attends Departmental meetings and reports on Post Office activities and provides feedback to Staff; 
• Represents the Department at forums, conferences, meetings and seminars, disseminates information/knowledge gained to Staff and implements change where necessary. 

Technical/Professional: 

• Supplies postage stamps, postal orders and NIS stamps to members of staff and customers; 
• Conducts routine checks of Retail Customer Service Officer’s cash and stock;
• Prepares all incoming registered mail for Branch Manager, records receipts in value book and ensures daily balancing of registered letters; 
• Prepares lodgments for the various commercial services offered daily;
• Countersigns lodgments and remittances made by the Branch Manager 1;
• Makes monthly requisition for stationery and ensures that there is an adequate supply;
• Supervises counter duties and ensures that at all times the counter is adequately staffed;
• Conducts dual custody checks and balances on Bill Express cash received from Retail Customer Service Officers and processes same for lodgment daily; 
• Collects revenue daily and submits to Branch Manager 1; 
• Prepares monthly parcels statement; 
• Assists Branch Manager in checking Imprest and all other valuables received from headquarters; 
• Sets franking machine; 
• Records receipt of all valuables in the Value Book; 
• Processes and redirects mis-sent and unclaimed registered and ordinary postal articles;
• Assists with the distribution of PATH cheques to members of the public;
• Supervises the dispatch of the mail van; 
• Conducts periodical checks on private letter boxes and relevant books;
• Provides general postal information to customers and manages customer complaints;
• Replies to official queries; 
• Provides excellent customer service; 
• Processes Express Mail Services (EMS) and Local Priority Mail Services. 

Required Knowledge, Skills and Competencies

• Knowledge of the Financial Administration and Audit Act; 
• Knowledge of the Postal Industry and its operations-Post Office Act (1941) and Universal Postal Union Standards; 
• Knowledge of the Public Service Regulations, Staff Orders for the Public Service, Financial Administration and Audit Act and Financial Instructions;
• Sound knowledge of accounting principles and practices; 
• Sound knowledge of records management; 
• Good oral and written communication skills; 
• Good planning and organizational skills; 
• Proven leadership and management experience; 
• Excellent customer service and interpersonal skills. 

Minimum Required Qualification and Experience

• Associate Degree in Business Administration, National Council on Technical and Vocational Education and Training (NCTVET) - Business Administration Level 3 or related field from an accredited tertiary institution; 
• Two (2) years related experience at a supervisory level; 
• Certificate in Customer Service (1 year course) would be an asset; 
• Certificate in Supervisory Management (1 year course) would be an asset. 

Special Conditions Associated with the Job

• High Risk Environment; 
• Exposure to large sums of money; 
• Exposure to criminal activities with local, regional and international reach. 

Please note that only shortlisted applicants will be contacted.