Business Analyst (MIS/IT 6)

Key Responsibilities

Technical/Professional: 

• Conducts data gathering and analysis to understand business strategy requirements;
• Contributes to the business short and long-term planning sessions and provides counsel to ensure understanding of the strategic business goals and direction; 
• Provides appropriate technical and professional advice; 
• Provides strategic input from a business and ICT perspective; 
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options; 
• Designs, builds, tests and maintains data analytics solutions, ensuring that they meet business requirements and user needs; 
• Develops and communicates business requirements and functional specifications for the implementation of business solutions; 
• Analyzes client operations to understand their strengths and weaknesses to determine opportunities for improvements; 
• Provides technical assistance in the development of business case (i.e., research, data collection and analysis); 
• Develops user test cases and validates test results during testing; 
• Arranges and executes test cases to facilitate the debugging process, changes and simplify integration; 
• Develops dashboards supporting strategic support unit activities, such as divisional reporting and risk management; 
• Collaborates with key stakeholders to identify opportunities to apply new business intelligence insights to various areas; 
• Investigates, resolves and escalates problems and develops recommendations for resolution; 
• Identifies need for technical assistance to help in problem resolution;
• Provides support (i.e., creating reports, research, documentation) for the analysis of client satisfaction data; 
• Supports effort to ensure ICT solutions meet client needs. 

Management/Administrative: 

• Develops Individual Work Plans based on alignment to the overall plan for the section;
• Participates in meetings, seminars, workshops and conferences as required;
• Prepares reports and programme documents as required. 

Human Resources: 

• Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
• Assists with the preparation and conducts presentations. 

Customer Service: 

• Maintains customer service principles, standards and measurements;
• Identifies and incorporates the interests and needs of customers in business process design; 
• Ensures critical success factors are identified and meets expectations;
• Performs all other duties and functions as may be required from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent interpersonal and team management skills; 
• Excellent communication skills; 
• Strong analytical and problem solving skills; 
• Strong leadership skills; 
• Strong customer relations skills;
• Excellent planning and organizing skills; 
• Excellent judgment and decision making skills; 
• Ability to influence and motivate others; 
• Proficiency in the use of relevant computer applications. 

Technical: 

• Strong knowledge and experience with a Software Development Life Cycle (SDLC);
• Demonstrated leadership and attention to detail through prior experience at strategic and tactical/implementation levels; 
• Ability to work on multiple projects at varying stages; 
• Strong decision making and problem solving skills; 
• Ability to work within and contribute to workflow processes; 
• Ability to manage customer's expectations according to internal timeliness and commitments; 
• Ability to take complicated or complex information and present it in a logical and concise manner; 
• Demonstrated thirst for keeping abreast of BA best practice; 
• Principles of project estimation and planning; 
• Principles of project management and time management skills 
• Demonstrates sound personal and professional integrity, reflecting high ethical and moral values; 
• Advanced IT skills in relation to Word, PowerPoint, Excel and MS Project or other project tool. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, ICT, Management Information Systems, Business Administration, Management Studies or a related discipline; 
• Specialized training in Business Analysis; 
• Four (4) years’ related experience in a Business Analysis environment. 

Special Conditions Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized software. The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions; 
• May be required to travel locally and overseas to attend conferences, seminars and meetings.

Please note that only shortlisted applicants will be contacted.