Certification Officer - Quality Institute (QI)

Major Duties and Responsibilities:

Manages, coordinates, and executes the audit programme for the Conformity Assessment Programmes

• Develops and executes audit schedule
• Develops and maintains databases for the tracking of scheduled audits
• Confirms the availability of auditors and technical experts assigned based on their experiences and qualifications
• Prepares and dispatches confirmation letters to clients with relevant documentation
• Confirms mutual audit dates with clients and auditors
• Generates and maintains records documenting audit scheduling, including confirmation letters for scheduled audits, auditor assignment forms, auditors and technical experts statement of availability and scheduling forms
• Prepares reports on the scheduling process quarterly.
• Acts as a liaison between the client, auditors, technical experts and Training Coordinator, QI
• Coordinates the post-audit activities relating to the submission of audit packages for review, and confirmation of auditing activities and its completeness.
• Facilitates the receipt, review, collation, verification and submission of audit packages to the Review Committee members.
• Tracks targets related to audit package turn-around time and certificate processing.
• Manages the activities of the issuance of Certificates, which includes re-certifications as well as re-issued certificates
• Ensures that all qualified QI's clientele receive certificates within the required target date.
• Oversees the accurate reporting of current certificates
• Generates and maintains records documenting audit packages and certificate issuance as required by the process. 

Develops, implements and maintains a customer service management programme in ensuring achievement of QI's customer service standard

• Manages customer complaints & customer queries
• Logs all incoming and outgoing customer communications, noting the actions taken to resolve problems/situations/requests
• Communicates with Clients and may conduct formal Customer Satisfaction Surveys for the purpose of identifying problem areas and resolving problem(s) with internal and external clients)
• Maintains client relations
• Recommends and implements changes in the customer service programme, to improve customer service, and or reduce operating costs.
• Provides direct feedback to the Training Coordinator as to the status of the customer service programme. Reports on customer service programme on a quarterly basis. 

Conduct audits of the QI clients in a competent, confident, timely and impartial manner by:

• Conduct audits (Lead Auditor or Auditor)
• Conducts along with the Auditor and Technical Expert (if applicable) the review of relevant or applicable management systems documentation and the determination of their adequacies.
• Prepares off-site for on-site audit activities (application review, audit plans preparation, assignment of work to the audit team and preparation of working documents)
• Conducts on-site visits as outlined in the requirements of applicable standards (ISO 19011/national standards) and the relevant procedures.
• Communicates with the client and audit team on any issue observed or which may have arisen during the audit.
• Conducts formal opening and closing meetings
• Collects and verifies information as applicable
• Identifies, classifying and recording findings based on objective evidence 

Related Duties and Responsibilities

• Develops and maintains databases to enhance efficient monitoring of certification activities
• Assists with the development of the QI's annual objectives, work plan and budget
• Represents the Ql at meetings and conferences as required
• Prepares and presents information at training seminars and workshops both internally and externally
• Develops, recommends and implements new or revised procedures to support the certification process
• Any other related duties as may be assigned by the supervisor/manager from time to time. 

Minimum Educational Requirements

• Bachelor's Degree in Natural Sciences from an accredited institution
• Training in Auditing of Quality Management Systems (HACCP, ISO 9000, 22000 etc.)
• Lead Auditor training would be an asset
• Computer literacy in Microsoft Office Suite 

Experience

• Two (2) years work of experience in a similar position or related field.

Knowledge, Skills and Abilities:

• Comprehensive knowledge of food processing techniques
• Comprehensive knowledge of quality management systems such as ISO 90001: 2015
• Working knowledge of the auditing of quality management systems
• Excellent interpersonal, written and oral communication skills
• Strong research and report writing skills
• Strong auditing techniques and skills
• Work with minimal supervision
• Excellent planning, coordinating and organizing skills
• Working knowledge of Public Relations, Marketing and Sales
• Working knowledge of Data Management Systems
• Excellent leadership and motivational skills
• Excellent customer service attitude
• Component in the use of Microsoft Office Suite
• Excellent meeting management, mediation and negotiation skills
• Excellent project management skills
• Good critical thinking, problem-solving and decision-making skills 

Physical Demand:

• Traveling island-wide to conduct audits, assessments, etc.
• Traveling overseas to attend meetings, seminars, etc.
• Sometimes extended working hours
• Long hours to complete tasks/projects may be necessary 

Mental Demand:

• High level of concentration needed for extensive reading (quality manuals, reports, Regulations, standards, etc.)
• Prioritizing and executing activities
• Identifying and analyzing problems associated with process controls in factories 

Please note that while we appreciate all applications, only shortlisted applicants will be contacted