Compliance And Enforcement Officer

Key Outputs:

• Accurate investigation reports 
• Timely delivery of investigation reports 
• Investigation progress reports 

Key Responsibility Areas:

Technical/Professional Responsibilities  

• Liaise with customers, government ministries, departments and agencies and private sector organizations to disseminate information and gain customer feedback  
• Prepare monthly and annual performance reports and statistics  
• Contribute to the development of the corporate plan and budget to ensure the department targets and objectives are reflected  
• Conduct comprehensive audit of security companies, trainers, dealers, gunsmiths and ranges and prepare relevant reports  
• Complete renewal of dealers, gunsmiths and security companies (Armed Guards and Principals)  
• Coordinate the retrieval of Firearms/Ammunition from private residency, Police Stations, etc 
• Coordinate the inspection of Firearms/ammunition being imported by the Dealers 
• Preparation of case files for deceased licence holders  
• Communicate with members of the public on the Authority's policies and practices and relevant legislations  
• Administer customer questionnaires, surveys and polls to gain feedback on Authority services and identify areas for improvement.  
• Investigate complaints and infractions committed by and against firearm holders. 
• Record statements  
• Process and verify requests for Additional Ammunition for Security Companies
• Serve Revocation Orders on licensed holders  
• Investigate complaints received on employees  
• Investigate appeal matters  
• Drive compliance of licence holders  
• Officers are on call 24 hrs to include weekends. 

Other Responsibilities  

• Performs other related duties as assigned from time to time by the Director, Compliance and Enforcement.  

Authority (decisions the post holder has the power to make or recommend)

• Authority to recommend the de-certification of Firearm Instructors, Firearm Ranges and Dealers as well as Firearm Practical Training Courses  
• Liaise with customers and external bodies  

Performance Standards:

• Work volume targets and daily, weekly and monthly deadlines are met.
• Reports and data produced are accurate and complete  
• Customer queries and issues are responded to within agreed timescales in accordance with the Authority’s policies and procedures  
• Customers express satisfaction with the service received  
• Authority policies and procedures are adhered to. 

Working Conditions:  

• Position entails occasional performance of assignments which require much road commute.  

Required Competencies:

Core  

• Excellent interpersonal skills. 
• Excellent Communication skills. 
• Excellent problem solving skills. 
• Good management skills 
• Good planning and organizing skills  
• Good analytical skills and sound judgment 
• Good time management skills  
• Working knowledge of relevant computer applications 
• Ability to work under pressure.  

Minimum Required Education and Experience  

• Bachelor’s Science in Management Studies or equivalent qualification/training  
• Three (3) years’ related experience  
• Ability to pass a background security check