JOB PURPOSE:
Under the supervision of the Manager – Data Centre Operations the Computer Operator interfaces with other team members and members of the technical teams within the company for the support of the systems in the Suite as well as for limited customer support outside of normal business hours. The Computer Operator’s role is to monitor and control the company’s computer systems and peripheral equipment for the purpose of uninterrupted service, operating runs, routine backups as per schedule and batch jobs. This includes monitoring system consoles for error indicators, error messages, failures, and peripheral malfunctions, which are to be reported immediately for resolution where there are no troubleshooting multi-platform systems in a 24×7 dynamic environment.
REQUIREMENTS:
- At least a Certificate or Diploma in Information Technology from a recognized tertiary institution.
- At least two (2) years mini /mainframe experience in a Data Centre environment
- Ability and willingness to learn new Data Center technologies quickly.
- Should have a strong interest in growing his / her technical skill set in the areas of Unix, Linux, Windows, Networking and Computer Hardware.
- Should have good base knowledge and experience with MS Office Suite of applications.
- Operating System and /or hardware certifications would be a plus.
- He/she must be logical, analytical and proactive; must possess effective problem solving, organizing and strong communication skills.
CORE RESPONSIBILITIES:
- Execute batch jobs as per procedure and schedule.
- Perform routine backups and recovery of applications and systems including off-site backups on a scheduled basis.
- Perform printing operations including prioritizing and scheduling of print jobs, loading forms, sorting and distributing output.
- Monitor critical systems through prescribed monitoring tools responding as per procedures.
- Monitor electrical, air conditioning, fire suppression and other critical support systems and follow troubleshooting /escalation procedures accordingly.
- Maintain accurate, complete records for system operations, task lists, problems and resolution updates.
- Adhere to all Data Center policies and procedures.
- Escalate technical and facilities issues to the appropriate support as they occur and follow up on resolution.
- Ensure that the security requirements of the computer systems and the physical environment are adhered to.
- Perform customer support activities outside of normal working hours.
OTHER CONDITION OF THE JOB
- Will be required to work on shift, including weekends & public holidays.
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