Corporate Communications Officer (MCG/IE 4)

Job Purpose

Under the general direction of the Corporate Communications Manager, the Corporate Communications Officer is responsible for the Ministry of Finance and the Public Service’s (MoFPS) social and virtual media landscapes to increase awareness of its policies, programmes, projects, community participation and ensure that the Ministry’s initiatives are reaching all stakeholders. The Corporate Communication Officer also provides inputs to the design, management and implementation of the MoFPS’ communications and publication strategies. 

Key Responsibilities

Technical/Professional: 

• Assists with the preparation of and conducts communications needs assessments for the MoFPS Divisions, projects and programmes; 
• Provides assistance with the analysis of requirements and proposals on ways to integrate advocacy and communication strategies into all aspects of the MoFPS’ policies, programmes and projects; 
• Researches, develops, implements and evaluates the parameters for the social media strategies for the Ministry of Finance and the Public Service (MoFPS); 
• Co-ordinates Social Media campaigns and day-to-day activities including:
  • Promotes the MoFPS’ policies, programmes and initiatives through social media, ensuring consistency across all platforms; 
  • Creates, curates and manages all published content (images, video and written);
  • Monitors, listens and responds to users in a “Social” way while cultivating interest;
  • Conducts online advocacy and open stream for cross-promotions; 
  • Develops and expands community and/or blogger outreach efforts; 
  • Oversees design (ie: Facebook Timeline cover, profile picture, thumbnails, ads, landing pages, Twitter profile, Instagram, and blog); 
  • Designs, creats and manages promotions and social ad campaigns; 
  • Develops a repository of frequently asked questions and answers; 
  • Compiles reports for management showing results and the Ministry’s Corporate Social Responsibility initiatives; 
• Captures and analyzes social media data/metrics, insights and best practices to inform improvements where applicable; 
• Advocates for the MoFPS in Social Media spaces, engaging in dialogues and answering questions where appropriate; 
• Identifies, reports and monitors social media trends that can position the Ministry in a positive light and encourages the adoption of social media tools, applications and channels among stakeholders; 
• Ensures that all social networking strategies are compliant with the Ministry’s regulations and social media guidelines; 
• Works with various Divisional Teams within the Ministry to gain appropriate input on social networking initiatives and strategies; 
• Identifies threats and opportunities in user generated content surrounding the MoFPS and reports notable threats to appropriate management; 
• Provides technical advice and feedback to executive management of the Ministry to inform strategic direction and policy; 
• Promotes social media within the MoFPS by educating staff on the importance of social media, its technology and campaigns; 
• Assists in preparing organizational documents such as periodic reports, corporate profiles and submissions; 
• Assists with the design and publication of a Ministry e-newsletter and other promotional items such as brochures, graphics, videos, etc.; 
• Assists in the planning of MoFPS and community events as directed by the FS, DFS Corporate Services or other Executive Managers;
• Stays abreast of new social media sites, platforms and emerging technologies in the corporate communication environment; 

Management/Administrative: 

• Contributes to the development of the Branch’s Strategic and Operational Plan and Budget;
• Develops Individual Work Plans based on alignment to the Branch’s Plan;
• Participates in meetings, seminars, workshops and conferences as required;
• Prepares reports and project documents as required; 
• Prepares and delivers Media and Communications related presentations as needed. 

Customer Service: 

• Maintains customer service principles, standards and measurements;
• Identifies and incorporates the interests and needs of customers in business process design; 
• Ensures critical success factors are identified and meets expectations;
• Prepares quarterly and/or annually Customer Service Reports in accordance with established standards; 
• Performs any other related duties that may be required from time to time. 

Required Knowledge, Skills, and Competencies

• Excellent interpersonal and team management skills; 
• Excellent oral and written communication skills; 
• Strong analytical and problem solving skills; 
• Strong customer relations skills; 
• Excellent planning and organizing skills; 
• Excellent judgment and decision making skills; 
• Ability to influence and motivate others; 
• Proficiency in the use of relevant computer applications; 
• Good knowledge of Corporate Communication Principles and Practices;
• Good understanding of Social Media tools and platforms; 
• Ability to foster and maintain a good working relationship with the media;
• Good understanding of the machinery of Government, political processes and the requirements of Ministers and other officials; 
• Advanced IT skills in relation to Word, PowerPoint and Publisher. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Media/Communication Studies, Mass Communication, Digital Media Communications or a related discipline; 
• Two (2) years’ experience in a Media and communications environment. 

Special Conditions Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized software. The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions; 
• May be required to travel locally and overseas to attend conferences, seminars and meetings.

Please note that only shortlisted applicants will be contacted.