Organisation
Ministry of Legal and Constitutional Affairs
Reference
VAC-47860
Contract Type
Full-Time
Industries
Customer Service & Call Centre
Location
Kingston
Salary & Benefits
$1,984,305.00 to $2,668,670.00 per annum
Date Posted
28/12/2023
Expiry Date
15/01/2024
The incumbent establishes and maintains a professional relationship with MLCA s Customers, ensuring that all customers queries and complaints are met, and acts as one of the resource persons for the Ministry s Customer Charter.
KEY RESPONSIBILITIES
- Acknowledges and assist customers;
- Provides information on services offered by the Ministry;
- Answers and provides information to customers on numbers/toll free lines;
- Attends to customers’ complaints and concerns;
- Refers unresolved customer’ complaints to Customer Services Coordinator for further investigation;
- Informs Customer Service Coordinator of gaps, shortcomings, challenges experienced in delivery of service;
- Prepares reports on the service delivery;
- Maintains a computerized registry of customers’ requests/queries/ suggestions;
- Makes recommendations for the improvement of Ministry’s website;
- Administers customer satisfaction surveys;
- Research information to satisfy customer queries;
- Assists with the analysis customer satisfaction survey;
- Performs any other duties as assigned.
REQUIRED COMPETENCIES
- Excellent oral and written communication skills;
- Good interpersonal skills;
- Excellent customer relations and quality focus skills;
- Good planning and organizing skills;
- Team work and cooperation;
- Excellent time management skills;
- Knowledge of relevant computer applications.
MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE
- Associate Degree in Business Studies, Management/Administration or any other related field;
- Customer Service Training;
- Two (2) years’ experience in customer service.
The Ministry of Legal and Constitutional Affairs thanks all applicants for their interest, but only those shortlisted will be contacted.
Region:
Kingston
Occupational fields:
Legal
Other
Other
Other
Required degree level:
Other
This job posting has been provided by an external employer. The Jamaican Jobs Online is not responsible for the accuracy, authenticity or reliability of the content.
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