Director, Commercial Services

Job Purpose

Reporting to the Chief Executive Officer; the Director, Commercial Services Branch is responsible for the management of all the Authority’s Commercial Entities; to ensure that they are operated efficiently within the prescribed standards at minimal cost, whilst generating revenue to carry the essential functions of the Authority. 

Key Responsibilities

Management/Administrative: 

• Plans, directs and co-ordinates all programmes and activities relating to the operations of the commercial services of the Authority in accordance with the policies and regulation;
• Develops and prepares the Business Development Plans, Department’s Annual Budgets, Strategic and Operational Work Plans; 
• Determines new opportunities by analyzing business needs and liaise with the Divisional and Departmental Heads on the development of marketing strategies geared to achieve these needs; 
• Provides communication and PR support for Divisional/Directors in the publicizing of their programmes; 
• Arranges News Conferences/Media Tours to update the public and to give the media first hand information on sector-related developments; 
• Prepares Monthly Financial Statements and reports on performance of each commercial Entity; 
• Investigates complaints from customers and effect the required corrective measures;
• Submits PMAS Report for each member of the Division by 15 April Annually. 

Technical/Professional: 

• Liaises with business operators and formulates joint ventures relating to commercial services;
• Develops and manages marketing tools for existing (e.g. fuel stations) and new business ventures; 
• Prepares market analysis showing the feasibility or lack thereof of products and services that are offered (e.g. fuel sales) or can be offered by the Authority; 
• Manages the activities and staff of the fuel stations; 
• Develops relationships with related stakeholders and industries aimed at growing the Authority’s influence in the Sector; 
• Works out an approach to pricing and set prices for products and services;
• Develop plans for advertising, sales promotion, public relations, personal selling and sales management; 
• Undertakes marketing audits to monitor sales performance; 
• Liaises with Ministries, key clients and other stakeholders to agree on Market Sector strategies; 
• Manages the activities and staff of the Marine Shop; 
• Creates linkages with marketing and other Private and Public Sector Agencies to promote and maintain agricultural marketing development;
• Plans the marketing strategies of the Authority’s products and services and ensures they are in keeping with Government policy. This includes but not limited to-: 
  • Oyster production 
  • Oyster culture services 
  • Aquaculture production of fingerlings, ornamental fish etc. 
  • Pond construction services 
• Provides communication and PR support for Divisional/Directors in the publicizing of their programmes; 
• Identifies investment opportunities across the Aquaculture Market Sector;
• Maintains current knowledge of trends and developments regarding the import and export of aquaculture products; 
• Co-ordinates logistics and provides PR support for launches of the Authority’s priority projects/special events to ensure media coverage; 
• Acts as the Focal Point for referral of media enquiries to the Authority in collaboration with Public Relations and Corporate Communications Manager; 
• Develops relationships with related stakeholders and industries aimed at growing the Authority’s influence in the Sector; 
• Develops and implements appropriate strategies for promoting the Authority’s existing and proposed goods and services to the target market; 
• Makes decisions regarding products, such as choosing labels or packaging;
• Ensures effective, efficient and profitable delivery of commercial services;
• Ensures that commercial opportunities are fully explored and developed where appropriate. 

Human Resource Management: 

• Provides direction, guidance to the Department to ensure alignment with the Authority’s strategies; 
• Monitors and evaluates the performance of direct reports, prepares Performance Appraisals and recommends and/or initiates corrective action where necessary to improve performance and/or attaining established personal and/or organizational goals; 
• Participates in the recruitment of staff for the Division/Branch and recommends transfer, promotion, termination and leave in accordance with established Human Resource policies and procedures; 
• Collaborates with the Human Resource Branch to develop and implement a Succession Planning Programme for the Division/Unit to facilitate continuity and the availability of required skills and competencies to meet the needs of the Division; 
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching; 
• Ensures the welfare and developmental needs of staff in the Division/Branch are clearly identified and addressed; 
• Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and Organization’s goals; 
• Performs any other related duties that may be assigned from time to time by the Principal Director Corporate Services. 

Required Knowledge, Skills and Competencies

• Knowledge of the operations of Government/Authority’s policies and procedures
• Sound knowledge of Government accounting principles and practices 
• Good interpersonal and people management skills 
• Good administrative, analytical, creative and organizational skills 
• Excellent presentation skills 
• Mastery in oral and written communication skills 
• Excellent time management skills 
• High commercial acumen makers 
• Ability to take initiative and apply sound judgment in analyzing and solving problem
• Proficiency in the use of relevant computer applications 
• Must possess a valid driver’s license and reliable motor vehicle 
• Knowledge of standard computer applications 

Minimum Required Qualification and Experience

• Master’s in business administration/Management from a recognized institution;
• Three (3) years relevant experience with similar responsibilities; 
• Certificate/training in Supervisory Management. 

OR 

• Degree in Business Administration/Management with specialization in Marketing from a recognized institution; 
• Six (6) years relevant experience with similar responsibilities;
• Certificate/training in Supervisory Management; 
• Experience in the marketing and/or public relations field. 

Special Conditions Associated with the Job

• Will be required to travel; 
• Deadline oriented tasks. 

Please note that only shortlisted applicants will be contacted.