Hardware Technician (MIS/IT 3)

Job Purpose

Reporting to the Infrastructure and Information Systems Specialist, the incumbent performs a variety of tasks including, installation and maintaining of Information Communication Technology equipment with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems. 

Key Responsibilities

Management/Administrative: 

• Collaborates with supervisor in the development of Unit and Individual Work Plan. 
• Contributes to the development of the Branch’s Budget and Operational Plan. 
• Provides technical advice on the ICT activities of the Corporation/Department to supervisor.
• Represents the Department at meetings, forums and conferences. 

Technical/Professional: 

• Installs, assembles, configures and maintains a variety of computer equipment and peripherals such as printers, scanners and related hardware including computer terminals, network infrastructure, monitors, modems, personal computers and data communications equipment; 
• Determines source and nature of computer malfunction using diagnostic and application software; 
• Adjusts, repairs, and replaces malfunctioning equipment; 
• Performs additional functions incidental to computer support activities; 
• Maintains an up-to-date knowledge of repair practices, policies and technical specifications of microcomputer hardware; 
• Interacts with Division/Unit heads in the development of new applications and in the efficient provision of services; 
• Consults and collaborates with supervisor on systems and application issues; makes recommendations and helps employ solutions for streamlining operations of the Corporation/Department; 
• Provides direct ongoing hardware and software support to Corporations’/Departments’ staff on general computing issues including upgrades and troubleshooting issues; 
• Performs post-resolution follow-ups to help desk requests; 
• Assists in the performance of computer networking troubleshoots and helps control operations in the computer learning lab; 
• Assists members of Staff with computer related problems; 
• Assists with analysing and defining data requirement and specification; 
• Prepares periodic reports on daily activities; 
• Ensures that users are aware of standard network practices and computer etiquette; 
• Performs any other related duties assigned by the Systems Administrator. 

Required Knowledge, Skills, and Competencies

Core 

• Integrity 
• Good written and oral communication skills 
• Good customer and quality focus 
• Takes initiative 
• Good problem solving and decision making 
• Teamwork and co-operation 
• Adaptability 
• Good interpersonal skills 
• Goal/result oriented 
• Compliance 

Functional 

• Use of Technology 
• Managing External Relationships 
• Methodical 
• People Management 
• Planning and Organizing 
• Financial and Business Acumen 
• Analytical Thinking 
• Strategic Vision 
• Managing the Client Interface 
• Leadership 
• Change Management 
• Technical Skills 

Knowledge/Experience in: 

• Networking, computer repair and troubleshooting. 
• Hands-on hardware troubleshooting. 
• Operating tools, components and peripheral accessories. 
• Reading and understanding technical manuals, procedural documentation, and original equipment manufacturer guides. 
• Conducting research into PC issues and products as required. 

Minimum Required Qualification and Experience

• Bachelor of Science Degree in Computer Studies, Information Technology or equivalent from an accredited tertiary institution. 
• Two (2) years’ experience in application development. 

OR 

• Diploma in Computer Studies or equivalent from an accredited tertiary institution plus three (3) years’ experience in related area. 

Special Conditions Associated with the Job

• Effects of ergonomics 
• Working conditions are normal for an office environment. 
• May be required to work beyond regular working hours. 

Please note that only shortlisted applicants will be contacted.