Information Systems Analyst (MIS/IT 5)

Key Responsibilities

• Supports the development, implementation and operation of all information systems and technology solutions for the OIC; 
• Maintains all IT concentric systems, including but not limited to servers, telecom switches, data switches, firewalls, wireless access points, PC"s, tablets, and network printers;
• Recommends IT policies, standards and procedures for the OIC that support efficient and effective operations and security of sensitive information; 
• Sources and prepares appropriate documentation in the purchase of OIC IT hardware and software up to and including building and installation. Must also be able to provide administration with life-cycle planning for hardware; 
• Provides Help Desk support for the OIC personnel regarding information technology;
• Prepares and presents yearly budget recommendation for the Information Systems Branch, along with explanatory narrative; 
• Serves as administrator of the OIC anti-virus applications and OIC Website services and provides a first line of support for website owners; 
• Manages appropriate vendor relationships, as assigned; 
• Manages and monitors the OIC Email Exchange server, including the ability to add/change/delete employee mailboxes. Manages and implements IT backup procedures; Participates in IT on-call rotation; 
• Works closely with other members of the Information Systems Branch Team;
• Works in straight collaboration with the Complaints Resolution and Compliance Division and Legal Services Division of the OIC in compliance assessment and resolution of complaints; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills; 
• Customer and quality focus; 
• Teamwork and co-operation;
• Good interpersonal skills; 
• Compliance; 
• Integrity; 
• Good leadership skills; 
• Good problem-solving and decision-making skills; 
• Good planning and organizing skills; 
• Ability to use own initiative. 

Functional: 

• Change management; 
• Use of technology (relevant computer applications such as Microsoft Office Suite);
• Managing external relationships; 
• Analytical thinking skills; 
• People management/strategic vision; 
• Excellent knowledge of network infrastructure; 
• Excellent knowledge of network operating systems; 
• Very good grasp of standard PC repair techniques; 
• Good troubleshooting; 
• Innovation; 
• Strategic management; 
• Good negotiating and persuading skills; 
• Project management skills; 
• Excellent knowledge of the maintenance of computer equipment; 
• Ability to supervise efficiently and prioritize the processing of data, tasks and activities. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or related field;
• Three (3) years relevant experience; 
• Relevant certification in Cisco Certified Network or WAN, WLAN and LAN design, implementation and support; or 
• Proficient in the configuration and administration of Ubiquiti network devices; or
• Proficient in the configuration and/or Administration of Fort iOS. 

Special Conditions Associated with the Job

• May be required to examine cables in a dusty or elevated environment;
• May be required to lift and physically transport computer equipment from time to time;
• May be required to work under adverse conditions from time to time; 
• May be required to work beyond normal working hours. 

Please note that only shortlisted applicants will be contacted.