Investigator

Key Outputs

• Accurate investigation reports 
• Timely delivery of investigation reports 
• Successful collaboration with the Jamaica Constabulary Force 
• Investigation progress reports 

Key Responsibilities Areas:

• Liaise with customers, Government Ministries, Departments and Agencies and Private Sector Organizations to access information and gain customer feedback. 
• Reviews customer comments and suggestions received and respond to issues raised accordingly 
• Prepares weekly, monthly and quarterly performance reports and statistics Contributes to the development of the corporate plan and budget to ensure the Department’s targets and objectives are reflected 
• Communicates with members of the public on the Authority’s policies and practices and relevant legislations 

Other Responsibilities 

• Performs other related duties as assigned from time to time by the Senior Investigator and the Director.  

Authority (decision the post holder has the power to make or recommend)

• Undertakes sensitive investigations
• Makes recommendations as it relates to general decisions by the Authority based on the investigations done 

Performance Standards

• Work volume targets; daily, weekly and monthly deadlines are met 
• Reports and data produced are accurate and complete 
• Customer queries and issues are responded to within agreed timescales in accordance with the Authority’s policies and procedures 
• Customers express satisfaction with the service received 
• Authority’s policies and procedures are adhered to 
• Confidentiality and integrity are exercised.  

Working Conditions:

• Work is performed in a standard office environment and field work which requires extensive travelling. 

Required Competencies:

Core 

• Good analytical skills and sound judgement 
• Excellent knowledge of customer relations 
• Good knowledge of the Firearms Act 
• Good knowledge of MS Word and MS Excel 
• Excellent time management skills 
• Excellent communication skills 
• Excellent problem solving skills 
• Ability to work under pressure 

Minimum Required Education and Experience

• Bachelors Degree in Management Studies or related qualification 
• Three (3) years related experience  
• Training in the conduct of security investigation 
• Experience doing fieldwork (e.g. investigating/social work/ revenue agent/insurance sales etc) 
• Own/operate a reliable motor vehicle 

OR

• Diploma/Certificate in Criminal Studies/Investigation or Social Work or related qualification 
• Five (5) years related experience 
• Training in the conduct of security investigation 
• Experience doing fieldwork (e.g. investigating/social work/ revenue agent/insurance sales etc) 
• Own/operate a reliable motor vehicle

All applicants will be required to pass a security background check. 

Please note that only short-listed candidates will be contacted