Organisation
Jamaica Business Development Corporation (JBDC)
Reference
VAC-51587
Contract Type
Full-Time
Industries
Secretarial Administrative & Clerical
Location
Kingston
Salary & Benefits
Date Posted
05/08/2024
Expiry Date
23/08/2024
Reporting to the Manager, Administration & Facilities Management, the Receptionist is responsible for creating and sustaining a welcoming and professional atmosphere, managing visitors, clients, telephone calls, and messages.
Principal Responsibilities
- Operates telephone switchboard to answer, screens calls and takes messages.
- Provides information regarding the organisation to clients and the general public.
- Greets and screens visitors and clients, determines nature and purpose of visit, and directs or escorts them to specific destinations.
- Logs all visitors to the Corporate Office and ensures that visitors are appropriately identified and issues visitors' badges.
- Collects, sorts, distributes and prepares mail, cheques and courier deliveries ensuring that they are appropriately signed for and documented.
- Attends to and resolves complaints from clients and the public.
- Institutes the 'Plan, Do, Check, Act' (PDCA) cycle in the completion of tasks, In accordance with 150 9001:2015.
- Supervises ancillary staff to ensure that the required functions of cleaning and maintaining the facilities and the grounds as well as assisting in the set-up of training rooms and refreshments for workshops are carried out accordingly.
Qualifications, Experience and Key Competencies
- Five (5) CXC/CSEC subjects including English Language
- Specialized training in Customer Service
- One year's experience in switchboard operating
- Two years' experience as a Receptionist in a service environment
- Excellent written and oral communication skills
Region:
Kingston
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