Senior Business Analyst

Job Purpose?? 

Under the direction of the JSWIFT Business Lead, the Senior Business Analyst is responsible to:?? 

• Manage change within the organisation via effective elicitation and analysis activities culminating in the production/management of requirements packages and coordinating activities within the SDLC.  
• Provide business analysis and functional and technical expertise – including developing requirements and specifications, process flow models, use cases or user stories, data models, and UML diagrams that entirely communicate requirements and conditions of satisfaction. 
• Monitor and manage multiple ongoing IT projects and services, ensuring they meet established objectives and business needs within the established budgets through a continual service improvement methodology. 

?? Key Responsibility Areas??? 

Technical/Professional Responsibilities?? ? 

• Assists the JSWIFT Business Lead with the supervision of project implementation activities, as required to determine priorities and plan work to manage user expectations:  
• Analyses new and changed user requirements and recommends cost-effective technology solutions, including ‘buy or build’ analysis. 
• Evaluate user enhancement/change requests, suggest feasible and practical approaches to satisfy or review proposed solutions, make recommendations, and estimate the required effort and resources. 
• Assists the JSWIFT Business Lead in estimating, scheduling and managing reporting tasks. 
• Ensures timely and satisfactory completion of special assignments, e.g.,  
• Studying user operations and identifying areas of potential improvement 
• Defining diagnostic procedures for problem determination in significant areas where automated diagnostic aids are not available. 
• Optimising systems security and control procedures. 
• Updating standards and procedures for design, programming, testing, implementation & maintenance of application systems. 
• Ensures timely and satisfactory completion of project-related assignments, e.g., 
• analysing existing program logic to determine the best method of accomplishing required changes or cause of program malfunction. 
• translating requirements defined by systems analysis into logical, economical and practical systems designs. 
• Defines business functional and technical requirements. 
• Establishes processes for integrity/currency of requirements. 
• Identifies, documents and analyses business process risk.  
• Conducts a feasibility study/impact assessment for implementing proposed business requirements. 
• Assess IT operational benefits of proposed solutions. 
• Assess the business benefits of proposed solutions. 
• Translates business requirements into high-level design specifications. 
• Prepares detailed design and technical software application requirements. 
• Customises and implements acquired automated functionality. 
• Implements a software QA plan for ICT software projects. 
• Conducts key developmental initiatives by creating: 
• Plans for the maintenance of software applications. 
• A strategy to operationalise the solution. 
• End-user procedures. 
• Technical support documentation for operations and support staff. 
• Tracks and manages application requirements. 
• Consistently record, assess and prioritise change requests, assess impact, and prioritise changes based on business needs. 
• Assess impact and prioritise changes based on business needs. 
• Assure that any emergency and critical change follows the approved process. 
• Authorise changes. 
• Manage and disseminate relevant information regarding changes. 
• Builds and reviews implementation plans and builds and maintains a business and technical requirements repository and test cases for accredited systems. 
• Defines and reviews a test strategy (entry and exit criteria) and an operational test plan methodology. 
• Performs system conversion and integration tests in a test environment. 
• Assists with ongoing user development and training programmes. 
• Recommends promotion to production based on agreed-upon accreditation criteria. 

Management/Administrative Responsibilities 

• Provides project management and Requirements management support to significant application projects within the JCA. 
• Provides analytical leadership to ensure prompt and satisfactory project completion: 
• Reviews major service requests and identifies impacts on current and planned resources. 
• Establishes detailed schedules for projects and support services and assists the team in setting priorities for the different initiatives. 
• Ensures the effective use of human and financial resources in meeting the Unit’s plans, user needs and corporate goals. 
• Enforces policies and standards. 
• Monitors key aspects/stages of work-in-progress and acts as necessary (e.g., assisting Development Manager to overcome obstacles likely to cause completion delays). 
• Provides planning, consultation and advisory services on any phase of the systems development life cycle to JCA departments & stakeholders. 
• Facilitates teams’ responsiveness to client concerns and evolving needs by maintaining dialogue with user management. 

Customer Service Responsibilities 

• Maintains customer service principles, standards and measurements.   
• Identifies and incorporates the interests and needs of customers in business process design.  
• Ensures critical success factors are identified and meet expectations. 

Other Responsibilities 

• Performs all other duties and functions as may be required from time to time.?? 
• May be required to provide witness statements, attend court proceedings, and give evidence.? 
• Complies with Health & Safety Policies & Procedures. 

? 

Required Competencies?? 

Core?? 

• Effective oral, written, and communication skills, especially in interaction with professional colleagues and non-technical users. 
• Keen commitment to providing superb customer service. 
• Maintains up-to-date knowledge of Business Analytics 
• Provides appropriate professional advice, assistance and liaison to ISU colleagues and clients when necessary. 
• Excellent leadership, project management and negotiating skills. 
• Excellent time-management, strategic planning and organisational skills.  
• Excellent presentation and interpersonal skills. 
• Ability to work under pressure and respond professionally to multiple crises. 

Technical  

• Excellent skills in Microsoft Outlook, Word, Excel, PowerPoint, Visio and Google Docs 
• Business Process Modelling and Business Writing Skills 
• Working Knowledge of Microsoft Project 
• Adept with Visio for process mapping 
• Proficient in the use of UML and Use Cases 
• In-depth understanding of the Software Development Life Cycle 
• Working knowledge of Agile methodologies 
• Understanding of IIBA principles and practices (BABOK) 
• Excellent ICT Conceptual and Design Skills 
• Excellent documentation skills 
• Understanding Knowledge of Object-Oriented Programming and Database design techniques. 

?? 

Minimum Required Education and Experience?? ? 

• Bachelor of Computer Sciences, Information Management or similar ICT-related disciplines 
• At least six (6) years of IT Business Analyst experience that includes: 
• The development of high-level strategy, business cases and formal requirements specifications using methodologies and tools such as UML, flow charts, and data models. 
• Business analysis, process mapping, and design of complex systems and processes, with a demonstrated ability to translate business requirements into solution requirements. 
• Supervisory Management Training and experience 

Desired 

• Certified Business Analysis Professional (CCBA, CBAP, PMI-PBA). 
• Certified Scrum Master (CSM) 

?? ? 

Special Conditions Associated with The Job?? 

• Work will be conducted in an office equipped with standard office equipment and specialised software.  
• The environment is fast-paced, with ongoing interactions with critical stakeholders and meeting tight deadlines, which will result in high degrees of pressure.  
• Required to be on call out of office hours. 
• May be required to work beyond regular working hours. 
• Fair degree of travelling is required (>30%) periodically to assess ICT business needs. 
• Physically able to participate in training sessions, presentations, and meetings. 
• May be required to travel locally and overseas to attend conferences, seminars and meetings. 
• Expected to demonstrate a high level of integrity and professionalism.