Systems Administrator (MIS/IT 5)

Job Purpose

Under the general direction of the ICT Infrastructure Manager (MIS/IT 7), the Systems Administrator (MIS/IT 5), is responsible for the execution of network resources, along with supporting the maintenance of a secure, reliable and efficient computing and networking environment to improve existing infrastructure permitting users to perform their functions. 

Key Responsibilities

Management/Administrative: 

• Supports the development of the Unit’s Corporate/Operational Plans, Budget and Individual Work Plans; 
• Maintains customer service principles, standards and measurements;
• Attends meetings and executes directives, as necessary; 
• Represents ICT Infrastructure Manager at meetings, conferences, workshops and seminars; 
• Prepares and submits reports. 

Technical/Professional: 

• Provides support to the procurement of ICT assets throughout the Ministry, its Divisions, and Outstations; 
• Provides sufficient information technology operational capability to achieve acceptable response times, especially during peak periods, and to minimize downtimes to an acceptable level; 
• Undertakes the resolution of complex, undefined server hardware, systems software, or application malfunctions; 
• Diagnoses, analyzes, and resolves routine and other system problems in established industry timeframe; 
• Undertakes the installation of systems, telecommunications-related and application software, and patches various server platforms; 
• Executes responses to queries related to hardware and software security and implements on-going security awareness programmes for users; 
• Monitors computer systems and implements parameter tuning geared to improve system performance; 
• Monitors and remediates any issues found in the cloud environment; 
• Customizes modifiable systems files to improve performance as instructed;
• Provides restricted system information as requested by authorized personnel;
• Reviews diagnosis, analyses and resolves simple routine systems management-related problems; 
• Executes programming tasks as required in the development and maintenance of systems processes, procedures, and tools; 
• Conducts routine systems housekeeping procedures; 
• Examines logs and provides data for review by ICT Infrastructure Manager;
• Reviews the establishment of secured connectivity with the Internet for related services such as Email, Web Browsing, VPN, FTP etc.; 
• Configures and tests computer hardware, VOIP, networking software and operating system software; 
• Undertakes the execution of back-up mechanics, system redundancy, virus prevention, and disaster recovery, which will minimize exposure to potential threats and reduce recovery time after disasters; 
• Monitors system usage to ensure that access to the system and data is done in the prescribed manner, and any violation is detected and addressed; 
• Participates in risk analysis and periodic reviews; 
• Executes the maintenance of user authorization files; 
• Undertakes the installation of servers, computers and peripherals within the Ministry, its Divisions, and Outstations; 
• Inspects and develops Assessment Reports on infrastructural needs of office locations;
• Prepares operational procedures for equipment use and maintenance of the operating environment; 
• Keeps abreast of trends and developments in information systems, management controls, and security technologies to enhance systems throughout the Ministry; 
• Performs any other related duties that may be required from time to time. 

Required Knowledge, Skills and Competencies

Core 

• Good oral and written communication skills 
• Good customer and quality focus skills 
• Excellent analytical thinking skills 
• Good problem-solving and decision-making skills 
• Good teamwork and co-operation skills 
• Ability to exercise good initiative 
• Good planning and organizing skills 
• Ability to demonstrate leadership 
• High level of integrity 
• Good interpersonal skills 

Technical 

• Sound knowledge of local and wide area networking 
• Knowledge of Windows Server environments 
• Knowledge of Exchange Server environments 
• Good knowledge of Voice Networks and protocols 
• Excellent knowledge of virtualization protocols and data centre 
• Knowledge of Network protocols and diagnostic tools 
• Skilled in Computer Hardware and Software Maintenance 
• Sound knowledge in Network Maintenance 
• Knowledge of GOJ Procurement Procedures 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, ICT, Management Information Systems, Computer Engineering, or a related discipline; 
• Specialized training in Network Administration would be an asset; 
• Four (4) years hands-on experience, with at least one (1) year using network systems. 

Special Condition Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized systems. The environment is fast-paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions;
• Required to travel locally to attend conferences, seminars and meetings.

Please note that only shortlisted applicants will be contacted.