Systems Analyst

Key Responsibilities

Management/Administrative: 

• Prepares reports, presentations and other official documents towards the effective management and provision of services; 
• Represents the ITA at national, regional and international meetings, seminars and conferences and provides required feedback and contribution; 
• Develops Individual Work Plan in alignment with Operation Plan and strategic direction of the ITA and the Division. 

Technical/Professional: 

• Performs hardware and software upgrades to servers including operating systems and applications; 
• Monitors network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future; 
• Implements network security measures to protect data, software, and hardware;
• Identifies and fixes any devices; 
• Helps with the roll out of desktops PCs; such responsibilities will include software and hardware upgrade planning and the general execution of desktop rollouts; 
• Configures and test computer hardware, VOIP, networking software and operating system software; 
• Performs daily administration of the LAN and WAN, including network system performance, stability, integrity, security and troubleshooting; 
• Recommends changes to improve systems and network configurations and determines hardware or software requirements related to such changes; 
• Makes recommendations to the Manager Software Development about recommended software and hardware the ITA should invest in;
• Provides end user support including problem resolutions relating to hardware, software and communication issues; 
• Performs data backups and disaster recovery operations; 
• Provides documentation of network systems, operational procedures, network topology and hardware inventory; 
• Performs routine network startup and shutdown procedures and maintains control records.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment and/or systems. 

Human Resource: 

• Contributes to a system that fosters a culture of teamwork, integrity, engagement, high performance and commitment to the organization’s goals and initiatives; 
• Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
• Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills 
• Team and results oriented 
• Ability to use own initiative 
• Integrity 
• Quality and customer focus 

Technical: 

• Knowledge and expertise to formulate, develop, implement and document network security, backup procedures, disaster recovery plans and conduct systems analysis 
• Ability to perform typical advanced server and network administration skills to include upgrades and maintenance of hardware, operating systems, LAN/WAN, DNS, TCPIP, WINS, DHCP and IIS support functions 
• Knowledge of current technological developments in area of work 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, Information Technology or related field;
• Three (3) years related experience; 
• Professional certification in computer systems (MCSA, CCNA). 

Special Conditions Associated with the Job:

• May be required to travel to ITA locations to conduct maintenance of systems;
• Will be required to work long hours, on weekends and public holidays when the needs arise.

Please note that only shortlisted applicants will be contacted.