Talent Management Officer- Compliance (GMG/SEG 2)

The Talent Management Officer: Compliance will ensure that the appropriate information is provided to guarantors, no objection applicants, internal and external customers in accordance to the policies that governs the branch.

Key Responsibility Areas

Technical/Professional Responsibilities

• Assists in conducting interviews with awardees and their respective guarantors, to explain the procedures as well as their rights and obligations, under the Loan agreement;
• Consults with the Embassies/Missions; Ministry of Education and the Student’s Loan Bureau regarding the financial status of applicants for letters of No Objection;
• Advises the Embassies/Missions on applicants status and submits receipts for fees collected;
• Liaises with the Scholarship and Assistance section to ascertain tuition fees and allowances paid to awardees;
• Ascertains the total liability of persons who forfeit and determines the liability of forfeiters by;
• Obtaining from employers dates of resumption/appointment, period of service, salary and allowances paid during training;
• Ascertaining total award from the Scholarship & Assistance section tuition fees and allowances paid to awardees at respective institutions of higher learning;
• Calculating the unserved portion of the bond and makes recommendations.
• Monitors repayment to ensure that amounts owed plus interest are repaid in full in order to satisfy stipulated conditions of the bond by;
• Issuing demand letters to defaulters and guarantors informing them of total liability under the bond;
• Negotiating and preparing terms of repayment – full payment or
• schedule of payments over a period;
• Liaises with the Accounting Technician to ensure the timely collection of outstanding sums;
• Following up on payments made directly to the Accountant and
  • Attorney General’s Department’s by delinquents;
  • Ensuring continuous updating of files;
• Following up on files referred to the Attorney General for action;
• Follow-ups on enquiries related to those Scholarship awardees, who have made requests for waivers, suspensions from the bonding process;
• Generate letters of ‘No Objection’ and in addition, recommend waivers or suspensions for individuals who fall under criteria, such as:
• Requests made by representatives of Jamaican Embassies and or Missions, based on the following;
• Awardees who wish to change their visa status;
• Awardees need to obtain transcripts;
• Awardees are desirous of accepting employment overseas; and
• Awardees would like to pursue additional studies.
• Assists with preparing presentations at training seminars to update and inform participants of the importance of respect of Bonding & Compliance regulations;
• Participates in designing, implementing and maintaining those related business processes and procedures, which guide the Bonding & Compliance framework.
• Participates in developing, implementing, modifying and maintaining risk-based approaches, to the compliance framework, for bonding in the GOJ.
• Participates in developing and monitoring initiatives which capture statistics, metrics and measurements related to compliance.
• Monitors and updates a register of all those awardees and participants, who need compliance monitoring.
• Escalates any problematic, compliance issues to the Director, Talent Management, for action and or recommendations.
• Assist in the preparation of submissions to the Attorney General’s Chambers on the directive of the Director, Talent & Knowledge Management directives re non-compliant awardees;
• Recommends valid changes to compliance processes to minimize any possible legal exposure;
• Provides information on bonding and compliance policies, procedures and guidelines to Ministers of Government, Permanent Secretaries, Trade Unions, Heads of Private and Public Sector Organizations, International Donor Organizations and the public in general;

Management/Administrative Responsibilities

1. Contribute to developing the Section’s Budget, Strategic and Operational Plan.
2. Develop an Individual Work Plan based an alignment with the Branch’s Plan.
3. Participate in meetings, seminars, workshops and conferences, as required.

Customer Service Responsibilities

1.   Uphold established customer service principles, standards and deliverables.

Other Responsibilities

1. Perform any other related function as assigned by the Director Talent & Knowledge Management.

Required Competencies

• Strong knowledge of Bonding and Compliance policies and procedures within the Public Sector.
• Knowledge of HR Information Systems, such as, MyHR+, People Soft, Success Factors, or any other associated solution.
• Possess the ability to innovate, create and implement continuous improvement initiatives.
• Able to work independently and make sound and reasoned decisions.
• Knowledge of the provisions of the bonding policy
• Experience in conducting interviews
• Sound Knowledge of the Staff Orders and Public Service Regulations
• Commands a good understanding of the machinery of the GOJ as well as political processes.
• Knowledge and experience in using software such as PowerPoint, Outlook, Word and Excel.
• Strong management, leadership and decision-making skills.
• Strong interpersonal, oral and written communication and research skills.
• Strong analytical and problem-solving skills.
• Excellent planning and organizing skills with strong skills in customer relations.
• Excellent judgement and decision-making skills.
• Is a competent user of computer hardware with knowledge of varied software applications.
• Is willing to work co-operatively and collaboratively with stakeholders, able to establish and maintain good working relationships.

Minimum Required Qualification and Experience

• An Undergraduate Degree in Human Resource Management OR Business Administration OR Public Administration OR Management Studies OR Accounting OR equivalent, from a recognized Tertiary Institution. AND
• Four (4) years’ experience in Bonding and or Compliance environment with two (2) years exposure to Human Resource Management principles and practices.

Special Conditions associated with the job

• This is a typical office environment with standard office equipment and specialized software, with no adverse working conditions.
• May be required to attend conferences, seminars and meetings, within Jamaica and overseas, for approximately XX% of the time.
• There can be stress due to working in a fast-paced environment, which includes interacting with varied critical stakeholders while meeting tight deadlines.
• Extended working hours are expected.

We thank all applicants for the interest expressed; however, only shortlisted candidates will be contacted.