Technical Support Officer (MIS/IT 3)

Job Purpose:

Reporting to the Director, Information Communication Technology the incumbent is responsible for providing assistance in the installation and management of all systems including PC/Server and networks. Functions also include the responsibility for general systems administration within the Regional Authority and its environs. 

Specific Knowledge Required:

• Working knowledge of WINDOWS Server Operating Systems environment, Active Directory and administration techniques. 
• Working knowledge of LINUX/UNIX environments 
• Working experience with switches/routers and LAN/WAN 
• Working knowledge of network implementation & techniques 
• Troubleshooting skills 

Required Skills and Specialized Techniques

• Good analytical skills and sound judgment 
• Work on own initiative 
• Ability to communicate effectively both orally and in writing 

Qualification & Experience:

• Associate degree in Computer Science/Information Technology or related field. 
• At least two (2) years related experience. 
• Relevant industry certification is an asset. 

Key Responsibilities will include (but not limited to):

• Provide technical and user support 
• Ensuring the smooth and continuous operation of networks, computers and peripherals.
• Conducting regular maintenance activities of work stations under the supervision of the Systems Administrator. 
• Maintains the ICT asset inventory for the MIS department. 
• Monitor backups and recovery operations to ensure business continuity. 
• Assisting in the training of staff in Software applications. 
• Maintenance of Help Desk Ticketing System. 

WE THANK ALL APPLICANTS FOR RESPONDING, HOWEVER, ONLY SHORT LISTED APPLICANTS WILL BE ACKNOWLEDGED.