Technical Support Officer (MIS/IT4)

Job Purpose

Reporting to the Director, Management Information Systems, this position is responsible for providing assistance in the installation and management of all systems including software, telephony, PC/Server and networks within the facility. Functions include the responsibility for general systems administration within the assigned hospital/s and health department of the parish. 

Qualifications and Experience:

• Bachelor’s Degree in Computer Science/Information Technology or equivalent from a recognized tertiary institution 
• Two (2) years’ experience in a related field 

OR 

• Diploma in Computer Science or its equivalent from an accredited institution with
• Three (3) to four (4) years’ experience in a related field 

OR 

• Certificate in Computer Science from an accredited institution with, 
• Four (4) to five (5) years’ experience in a related field 
• Relevant industry certification will be an asset 

Required Knowledge, Skills & Competencies: 

• Working knowledge of WINDOWS Server Operating Systems environment, Active Directory and Administration techniques. 
• Working knowledge of LINUX/UNIX environments 
• Working experience with switches/routers and LAN/WAN 
• Working knowledge of network design, implementation, techniques, and administration
• Working knowledge of popular applications software 
• Working knowledge of database administration 
• Good time management skills 
• Good analytical skills and sound judgment 
• Ability to communicate effectively both orally and in writing 

Key Responsibilities will include:

• Providing technical and user support to the assigned hospital/health department
• Configuring and troubleshooting network equipment, computer systems and applications
• Ensuring the smooth and continuous operation of computers and all systems within the assigned hospital/health department 
• Configuring user resources, access and security permissions as required by policy
• Conducting regular maintenance activities of work stations under the supervision of the Systems Administrator 
• Managing and controlling the asset inventory for the health facility 
• Performing and monitoring systems, backups and recovery operations to ensure business continuity 
• Assisting with the training of staff in Software applications 
• Installing computers and peripherals
• Maintains the Help Desk Ticketing System 
• Submitting weekly summary and monthly detailed reports to the Systems Administrator and the Director, Management Information Systems 

NB. ONLY SHORTLISTED APPLICANTS WILL BE ACKNOWLEDGED