Tour Guide (GMG/AM 1) - Public Gardens & Zoo Branch - Bath

Job Purpose

Under the supervision of the Facilities/Operations Manager (SOG/ST 5), the Tour Guide (GMG/AM 1) is responsible for guiding visitors to the attraction by providing information and insights that help them make the most of the experience. There is also a requirement to keep up-to-date with new attractions that may be of interest to customers. 

Key Responsibilities

• Meets and welcomes guests to the Gardens; 
• Maintains Visitors’ Log; 
• Prepares and maintains tour routes within the Garden/ Scenic Avenue;
• Outlines the tour arrangements and timelines before beginning; 
• Explains establishment processes and operations at Tour Sites; 
• Conducts garden tours; 
• Monitors visitors activities in order to ensure compliance with establishment or for Regulations and Safety practices; 
• Provides for physical safety of groups performing such activities as providing first aid and directing emergency evacuation as necessary; 
• Provides answers/information to guests in an engaging manner demonstrating knowledge of the facility and its products and services 
• Promotes Gardens by distributing brochures and other promotional materials;
• Maintains linkages with Tour Operates and community stakeholders; 
• Performs any other related duties assigned from time to time. 

Required Knowledge, Skills, and Competencies

Core: 

• Excellent customer and quality focus skills 
• Excellent oral communication skills 
• Good written communication skills 
• Good presentation skills 
• Strong interpersonal skills 
• Planning and organizing skills 
• Good time management skills 
• Good problem solving and decision making skills 
• Good conflict management skills 

Technical: 

• Working knowledge of the Staff Orders and related Government regulations.
• Basic knowledge of the Branch’s operations 
• Excellent knowledge of plants, trees, seeds and other vegetative material in the Botanical Garden 
• Ability to memorize and recite facts clearly and accurately. 
• Basic computer skills. 

Minimum Required Qualification and Experience

• Graduation from Ebony Park NCT/VET Level 2 

OR 

• Secondary Education 

PLUS 

• Two (2) years’ related experience 
• Experience in public speaking would be an asset.

Special Conditions Associated with The Job 

• Required to work under extreme conditions (sun, dust and water) on occasions.
• Exposed to harassment, threats and abuse, hostile persons invading the compound seeking employment, caught stealing or vandalizing property, or from persons where animals are impounded for trespassing and damaging the property of the Branch.
• Exposed to animals.
• Required to wear protective gears.

Please note that only shortlisted applicants will be contacted.