Victim Services Officer (SWG PS 2)

Key Outputs:

• Victim Support interventions conducted; 
• Number of cases processed; 
• Counselling sessions conducted; 
• Promotional meetings attended; 
• Inventories and standard procedures implemented according to guidelines; 
• Relationships with stakeholders developed and enhanced; 
• Effective client service delivered; 
• Victim Support parish activities planned organized and directed; 
• Victim Support programmes tracked and monitored; 
• Reports collated and prepared; 

Key Responsibility Areas:

To execute/deliver victim support services at the Parish level and establish systems to effectively track and monitor their implementation. 

• Implements various forms of inventories and procedures developed in the delivery of client services;
• Applies proper case management of victim files; 
• Receives, interviews and records referral of crime victims from the Police, Courts and other Institutions; 
• Arranges contacts with victims such as home visits; 
• Provides support for clients by arranging specialised groups and individual counselling sessions;
• Prepares and accompanies victims or relatives of victims to court; enabling them to function psychologically; 
• Prepares case notes/sessions files; 
• Prepares reports on clients for presentation at court; psycho-social and emotional rehabilitation;
• Monitors clients/victims at home, school and work in order to facilitate psycho-social and emotional rehabilitation; 
• Solicits the provision of emergency shelters for victims as well as pharmaceutical and medicinal assistance; 
• Administers programmes geared towards assisting children 
• Provides counselling services to members of the security forces as the need arises;
• Act as mediator in domestic disputes; 
• Maintains integrity of the programme by creating an atmosphere of confidentiality for the clients;
• Oversees the work of volunteers and ensures compliance with policies and procedures
• Receives, monitors, develops and maintains accurate and confidential records including reports of visits to victims and statistical reports; 
• Fosters crime prevention through the provision of Public Education on victim issues;
• Participates in the coordination of workshops at the Parish level.

To engage stakeholders at the Parish level and promote the work of the Division.

• Maintains and enhances where appropriate, relationships with volunteers and other relevant stakeholders; 
• Ensures appropriate engagement of stakeholders in victim support promotional meetings;
• Participates in the conduct of promotional meetings to showcase the work of the VSD;
• Seeks feedback from internal and external stakeholders with regard to their satisfaction with the level of service provided; 
• Makes presentation on victim support issues at Events, Seminars, Conferences, and Symposiums. 

Performance Standards:

• Levels of satisfaction with policies and programmes implemented; 
• Levels of satisfaction with victim support interventions developed and implemented;
• Levels of satisfaction with reports prepared; 
• Timeliness and accuracy of reports prepared; 
• Quality of the relationships with stake holders.

Required Competencies:

Core Competencies 

• Oral Communication 
• Written Communication 
• Integrity 
• Team Work & Cooperation 
• Initiative 
• Compliance
• Time Management
• Interpersonal Skills
• Adaptability
• Customer and Quality Focus

Technical/Functional Competencies 

• Use of Technology
• Negotiating
• Problem solving and analytical skills
• Planning and Organising skills
• Technical Skills
• Goal/result oriented
• Good knowledge of social work interventions
• Ability to cope with trauma
• Operate efficiently under stress
• High security awareness
• Highly motivated
• Investigative skills

Minimum Required Education and Experience

Specific knowledge (however acquired) required to start: 

• Counselling skills and theories 

Qualifications and Experience 

• First Degree in the Social Sciences with emphasis on Social Work/Counselling; 
• Two (2) years Social Work experience 
• Competent in Microsoft Office Suite i.e. Word, Excel, PowerPoint etc. 

Continuous Professional Development 

• Attend relevant training on emerging trends and practices within the field. 
• Network within the profession and relevant associationsto keep abreast with the industry. 

Authority:

• ? Assign, approve and prioritise interventions; 
• ? Recommend changes/amendments in respect to client services 

Specific Conditions associated with the job 

• Pressured working conditions 
• Required to work long hours 
• On call 24 hrs

The Ministry of Justice thanks all applicants for their interest, but only those shortlisted will be contacted.