Overview
The Assistant HR Manager – Benefits and Compensation leads the administration and continuous improvement of the company’s benefits and compensation programs. This role manages vendor relationships, ensures regulatory compliance, supports injured employees, and coaches the team to deliver excellent service and effective HR solutions aligned with organizational goals.
Responsibilities
- Serve as a key liaison between employees, management, insurance providers, benefits vendors, and the company doctor to ensure clear communication and timely resolution of benefits and compensation inquiries.
- Oversee the administration of employee benefits programs, including enrolment, changes, claims processing, and vendor management.
- Complete, manage, and submit reports, summaries, and documented metrics as directed by Human Resources Management.
- Create and analyze reports related to benefits and compensation to inform strategic decision-making.
- Partner with insurance providers to review, tweak, and design benefits plans that optimize offerings aligned with employee needs and company goals.
- Proactively seek, evaluate, and recommend new benefit vendors or partners to enhance Ibex’s benefits packages.
- Collaborate closely with site management and Payroll to ensure accurate and consistent administration of compensation-related transactions such as new hires, promotions, transfers, demotions, and terminations.
- Ensure full compliance with Jamaican labour laws, Ibex policies, GDPR, and other applicable data privacy regulations governing benefits and compensation.
- Provide support and guidance to employees injured on the job, coordinating with insurance providers, site management, and the company doctor to facilitate claims, medical care, and rehabilitation processes.
- Manage benefits and compensation data within the HRIS, ensuring data accuracy, integrity, and timely updates.
- Lead and support audits and reporting activities related to benefits and compensation for both internal teams and external stakeholders.
- Provide coaching and guidance to managers, employees, and team members on benefits programs, compensation policies, and compliance matters.
- Coordinate and deliver communication and training on benefits and compensation programs to employees and management, ensuring clear understanding and engagement.
- Manage and train the Benefits and Compensation team on new benefits offerings, policy changes, procedures, and system updates to ensure effective implementation and knowledge transfer.
- Partner with Talent Acquisition to align compensation packages with recruitment strategies and market competitiveness.
- Participate in vendor selection, contract negotiations, and ongoing vendor relationship management to optimize benefits offerings and cost-effectiveness.
- Assist in the development, maintenance, and continuous improvement of HR forms, documentation, and systems relevant to benefits and compensation.
- Participate in strategic planning and benefits forecasting to ensure program sustainability and alignment with company goals.
- Support broader HR initiatives and projects that promote a positive employee experience through comprehensive benefits and compensation programs.
- Establish and maintain clear escalation processes and collaborate closely with HR Supervisors and other team members to resolve complex cases and improve service delivery.
- Perform other duties as assigned by HR leadership.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- Minimum of 4 years of experience in Benefits and Compensation or a similar HR function.
- Strong knowledge of Jamaican labour laws, benefits regulations, compensation practices, and data privacy regulations such as GDPR.
- Proven experience managing employee benefits programs, vendor relationships, and insurance providers.
- Proficiency with HRIS platforms and strong skills in Microsoft Office, particularly Excel and reporting tools (Power BI is a plus).
- Excellent analytical, problem-solving, and organizational skills.
- Demonstrated ability to coach, train, and develop team members.
- Strong interpersonal, communication (written and verbal), and negotiation skills.
- High level of discretion and ability to maintain confidentiality.
- Ability to manage multiple priorities in a fast-paced environment and deliver results within deadlines.
- Experience collaborating with cross-functional teams such as Payroll, Talent Acquisition, and
