Business Relationship Officer

The Business Relationship Officer is responsible for identifying and converting prospective clients, growing the Bank’s loan and deposit portfolio, and managing an assigned portfolio of business clients. The role involves credit analysis, loan structuring, and maintaining strong client relationships while ensuring compliance with internal policies and regulatory standards.

Level: Supervisory

Contract: Permanent

Key Responsibilities

Business Development & Portfolio Growth

• Grow and manage a portfolio of business clients to achieve loan and deposit targets
• Identify and convert new business opportunities across traditional and emerging sectors
• Market and promote the Bank’s products and services to new and existing clients
• Build and maintain relationships with key stakeholders, associations, and industry groups
• Cross-sell and upsell products, including business credit cards

Credit Analysis & Loan Management

• Assess loan applications and prepare credit submissions in line with Bank policies
• Conduct site visits and evaluate client operations to support lending decisions
• Ensure all documentation is complete, accurate, and properly maintained
• Monitor approved loans to ensure compliance with terms and conditions
• Collaborate with Credit Underwriting and Risk teams to support sound decision-making

Operational & Risk Management

• Ensure adherence to KYC, credit policies, and regulatory requirements
• Monitor portfolio performance, including delinquency management
• Provide timely and accurate reports on pipeline activity and portfolio performance
• Recommend risk mitigation strategies and portfolio improvements

Customer Experience & Stakeholder Engagement

• Deliver a high level of professional service to internal and external stakeholders
• Provide guidance to clients on lending products, policies, and procedures
• Represent the Bank at events and business fora to promote its offerings

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or related field (MBA is an asset)
• Minimum of 3 years’ experience in banking, treasury, trading, or related field at a supervisory level
• Strong knowledge of commercial lending, financial markets, and banking regulations
• Experience in credit analysis, loan structuring, and portfolio management

Key Competencies

• Strong analytical and problem-solving skills
• Excellent networking and relationship management abilities
• Persuasive communication and sales skills
• Customer-focused with a high level of professionalism
• Ability to manage multiple priorities and meet targets