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Looking for Growth and a Fun environment to work in?
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Looking for a rewarding role where you can put your people skills to work? Join us as a Claims Agent! You'll be the friendly voice assisting customers with claims and warranty support for electronics and home appliances. If you're a clear communicator with a knack for problem-solving, this could be your next big opportunity!
• Manage incoming calls• Assess customer’s needs and guide the customer accordingly• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Follow communication guidelines and policies• Provide white glove treatment to customers• Ensure KPI’s are met • Use critical thinking to help customers• Demonstrates knowledge and use of departmental resources, policies and procedures• Maintains acceptable call lengths, while remaining friendly, informative and helpful• Maintains productivity and quality standards• Ensure no abuse while on the production floor such as holdwrap abuse etc.
The ideal candidate must possess the following:
• Excellent Communication Skills• Proficient use of English language, articulate and professional demeanor• Neutral Accent• Excellent Customer Service Skills • Ability to show empathy• Ability to demonstrate excellent service and rapid issue resolution• Good interpersonal skills • Teamwork, discipline and time management• Stress Management Skills• Ability to be flexible and adaptable• Computer Proficiency (Ability to navigate and operate computer applications, browsing, emailetc.)• Logical Thinking Skills• Multitasking skills• Good Problem Solving and Troubleshooting Skills
• Minimum 3 CXC passes or equivalent qualification or a combination of experience and related skills and the ability to pass internal assessments.• Previous BPO experience required• Previous Technical Experience/knowledge is desired
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