Collections Officer

We are seeking a diligent and proactive Collections Officer to manage and coordinate the collection of outstanding accounts receivable. The ideal candidate will have strong communication and negotiation skills, attention to detail, and a commitment to ensuring timely payments while maintaining positive client relationships.

• Manage assigned customer accounts to ensure timely payment and resolve any billing or payment issues.
  
• Initiate contact with customers via phone, email, and written correspondence to collect outstanding amounts.
  
• Maintain accurate records of collection activities, account status, and customer communications.
  
• Escalate accounts requiring further action to relevant team members
  
• Collaborate with the billing, sales, and customer service teams to reconcile accounts and resolve issues in line with company policies.
  
• Update customer account records and coordinate with the bank or finance team to ensure accurate posting of payments received.
  

• Associate or bachelor’s degree or equivalent in business, finance, or related field preferred.
  
• Proven experience in credit control, collections, or accounts receivable.
  
• Strong interpersonal and negotiation skills.
  
• Proficiency in Microsoft Excel and accounting or ERP systems (e.g., QuickBooks, SAP, Oracle, MS Dynamics).
  
• Ability to work independently and manage multiple accounts simultaneously.
  

• Excellent verbal and written communication skills.
  
• Strong problem-solving and analytical abilities.
  
• Detail-oriented with strong organizational skills.
  
• Professionalism, patience, and resilience under pressure.