Role Overview:
Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Logistics Coordinator to join our team. This role will be instrumental in providing real-time coordination between drivers and customers while ensuring high satisfaction levels.
Key Responsibilities:
- Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
- Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
- Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
- Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
- Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
- Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
- Maintain accurate records of all client interactions, transactions, and feedback.
- Must be able to work flexible shifts any day of the week.
Requirements
Qualifications & Skills:
- High school diploma; Associate’s or Bachelor’s degree is a plus.
- Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
- Familiarity with North American business etiquette and cultural nuances.
- Proficient in using computers, CRM software, dispatching software and tools.
- Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
- Ability to work in a fast-paced environment.
- A proactive problem solver with a keen attention to detail.
- Exceptional communication skills, both verbal and written, in English.
- Must be able to work a flexible schedule including overnight and weekends as required.
Benefits
- Group Health and Life
- Two Weeks Paid Vacation
- After Hours Transportation
