Insurance Transaction Processor (Full Time/Permanent) – Contract

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

{NAME} is seeking an analytical and attentive person to join us as an Insurance Transaction Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associates in this role get to:

Enable sound decision-making: Collect and analyze data to ensure accuracy; provide in-depth analysis and actionable insights to support underwriting decisions.

Process insurance transactions: Handle a high volume of insurance-related transactions, including policy issuance, renewals, and modifications, with precision and efficiency.

Perform risk assessment: Assist in evaluating insurance applications and claims to determine risk levels and appropriate coverage options.

Keep management updated: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings; create and deliver presentations on key performance indicators (KPIs) and trends.

Keep Sutherland aligned: Maintain and update process documents; contribute to the development of best practices and standard operating procedures.

Keep things running: Schedule and participate in meetings with the reporting team to stay current with real-time activities and issues; proactively identify and resolve operational bottlenecks.

Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting. There is no direct interaction with customers; the role will primarily support insurance/mortgage underwriters.

Ensure compliance: Stay up-to-date with industry regulations and company policies; apply this knowledge to all transactions and processes to maintain compliance.

Contribute to process improvement: Identify opportunities for enhancing efficiency and accuracy in insurance transaction processing; participate in continuous improvement initiatives.

Collaborate across departments: Work closely with underwriting, claims, and customer service teams to ensure seamless processing of insurance transactions and resolution of complex issues.

Manage data integrity: Maintain accurate and up-to-date records in the company's database systems; perform regular audits to ensure data quality and consistency.

Support technology adoption: Assist in the implementation and utilization of new software tools and technologies to improve transaction processing efficiency.

Qualifications

Our most successful candidates will have: - 

·        Must be 18 years and older.

• A minimum of 2-3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. 
• We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery).
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).

• Must be able to train and / or work onsite.
• Must have work at home capabilities for deployment to work at home as needed/required by the business.
• Must have flexibility to return to site as required by the business.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Excellent attention to detail.
• See through the eyes of the customer.
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Ability to type over 30 WPM with 80% accuracy.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.

Additional Information

Our employees enjoy:

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.