Advanced Call Center Technologies Job Description IT Technician
Reports To: Supervisor Department: IT FLSA: Non-Exempt Prepared By: Human Resources
Description The primary focus of this position is to troubleshoot, repair and provide 1st level technology support at the desktop level. Responsibilities: • Primarily responsible for the physical repair, troubleshooting, installation/configuration and ongoing usability of the desktop computers throughout the call center. • Effective oral and written communication skills are required and must be able to interface with personnel at all levels. • Familiarity with common desktop software products is essential. • Perform computer imaging, software installations and maintain technology software and hardware inventory. • Assist other IT groups in the support of the IT infrastructure and complete other tasks as assigned by management. Requirements: • 1-3 years technical experience in a desktop support position • Must have an Associate’s degree or equivalent experience • CompTIA A+ certification preferred and other certifications a plus • Experience troubleshooting network, hardware and software issues at the desktop level • Excellent customer service background with professional appearance and communication skills required • Ability to work successfully in both independent and team environments with minimal supervision and guidance • Must be able to lift and move computers and other technology hardware as required • Must be able to work flexible hours including weekends
