Description
At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).
Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.
Please submit all resumes or CV's in English.
We are seeking a proactive hands-on Junior Customer Success Manager with background in B2B client management, fluency in English and Spanish and strong communicational skills. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.
What you will do
- Serve as the first point of contact for B2B clients, providing prompt and friendly support throughout their journey.
- Assist with client onboarding processes, ensuring smooth initial setup and understanding of the platform.
- Coordinate with internal teams to resolve basic client issues and relay feedback to improve service.
- Monitor client activity and engagement, flagging potential challenges to the senior team.
- Support regular check-ins and assist in gathering feedback to enhance the client experience.
- Help prepare reports and simple visual materials using Google Suite or similar tools to support customer success initiatives.
Requirements
- Strong communication and interpersonal skills in English and Spanish, able to support and engage B2B clients effectively.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and prioritize customer requests.
- Quick learner with a proactive, customer-focused mindset and a willingness to improve client success processes.
- Comfortable working with customer relationship management (CRM) tools and basic productivity suites (e.g., Google Suite).
- Demonstrates problem-solving skills and the ability to relay clear feedback to internal teams for client issue resolution.
- Interest in EdTech, SaaS, or technology-driven environments; open to learning about industry trends and client needs.
What we can offer you
- Competitive compensation range: $1,500 - $2,000 pending experience and skills.
- Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!
Disclosures
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
- Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
