Position Purpose:
This position is responsible for the overall strategic management and development of the Service & Parts department, in all aspects of operations in order to provide customers with the highest standard of service availability nationally.
KEY DUTIES AND RESPONSIBILITIES:
- Work with General Manager and Regional Company Manager to develop the Company's Annual Strategic Plans and budgets.
- Manages short and long-term objectives to ensure achievement of established targets
- Maintains agreed profit margins
- Prepares annual departmental budget
- Ensures that all customer complaints regarding repairs, installation and commissioning of equipment are responded to and resolved
- Reviews the processes regarding repair service to increase efficiency and overall customer satisfaction.
- Manages prompt and efficient after sales service to customers for all locations
- Liaises with the General Manager and Sales Manager on issues related to service and parts internally and at the dealer level.
- Ensures the availability of the required tooling in proper working conditions to execute customer repairs at all times
- Maintains a digital library of repair manual
- Implements and monitors policies for demos/customer handovers and workshop
- Ensures that the service department maintains safety and health standards according to Company Policies
· Manage stock levels to ensure stock is available for all service jobs as well as external customers
- Stock Orders - Knowledgeable on the parts inventory control systems to ensure that calculations for order points and order quantities are performed properly and in compliance with the goals of the dealership
- Inventory reporting - Creates and maintains all inventory reporting covering, Service levels and turnover, Stock order purchase ratios, Inventory nonstock to stock and stock to non-stock transitions
Requirements
EDUCATION AND EXPERIENCE
- Bachelor’s Degree in related field.
- A minimum of five (5) years experience in similar field, with at least three (3) years at a managerial level.
- Proficient in Microsoft Office applications.
SKILLS
- Strong leadership skills.
- Results oriented.
- Team builder
- Excellent numerical and analytical skills.
- Excellent communication and negotiation skills.
- Excellent presentation skills.
- The ability to motivate and direct others.
