Operations Manager

Requirements

Key Responsibilities

• Team Leadership & Management
  
• Lead, mentor, and manage a small team of 10, including dispatchers, logistics coordinators, and driver recruiters.
  
• Foster a high-performance culture aligned with our client's core values.
  
• Conduct regular performance reviews and lead team-building initiatives to boost morale and retention.
  
• Operational Excellence & SOP Development
  
• Build and implement scalable operations systems and SOPs across all customer-facing and logistics functions.
  
• Document, refine, and maintain procedures to ensure consistency, quality, and compliance.
  
• Create and lead training programs for all key roles, including dispatch, logistics coordination, and customer service.
  
• Process Design & Optimization
  
• Analyse existing workflows, identify inefficiencies, and design process improvements from scratch.
  
• Collaborate with U.S.-based leadership to interpret evolving operational needs and translate them into executable systems.
  
• Implement and monitor KPIs, SLAs, and operational metrics.
  
• Client Support & Communication
  
• Ensure seamless delivery support for North American clients, maintaining high standards in responsiveness and professionalism.
  
• Communicate effectively with both Jamaican and U.S. teams to align on priorities and resolve issues quickly.
  
• Technology & Tools
  
• Utilise Microsoft Office Suite (Excel, PowerPoint, Word) and other platforms to drive documentation, reporting, and project management.
  
• Leverage dispatching, CRM, and logistics tools to optimize team workflows.
  
• Compliance & Continuous Improvement
  
• Ensure all team activities adhere to internal policies, client expectations, and industry best practices.
  
• Continuously identify improvement opportunities, collect feedback, and drive innovation.
  

Requirements

• Bachelor’s degree in Operations Management, Business Administration, Logistics, or a related field.
  
• 3+ years of operations or logistics leadership experience.
  
• Demonstrated ability to build and scale operational systems and procedures from scratch.
  
• Strong people management and team development skills.
  
• Proven experience working with North American clients.
  
• Analytical mindset with ability to evaluate data, develop solutions, and drive decision-making.
  
• Excellent written and verbal communication skills.
  
• Highly proficient with Microsoft Office Suite, especially Excel and PowerPoint.
  
• Ability to travel to the USA as needed.
  
• Aligned with our client's core values:
  
• Customer First
  
• Honesty & Integrity
  
• Respect
  
• Fanatical Attention to Detail
  
• Accountability
  
• Tenacity
  
• Continuous Improvement
  

Preferred Qualifications

• Experience in courier, transportation, or logistics industries.
  
• Familiarity with dispatching systems like CXT.
  
• Process improvement or Lean Six Sigma certification (a plus).
  
• Experience training cross-functional teams.
  

Benefits

• Group Health and Life
  
• Two Weeks Paid Vacation