Job Title:
Operations Support Officer
Location: Kingston, Jamaica, In-Person
Company: JN Money Services (JNMS)
Employment Type: 2 YR Contract, Full-time
About Us:
We are The
Jamaica National Group Limited, representing a globally respected brand, boldly
finding ways to enrich lives and build better communities. Our core values make
us who we are and are demonstrated in everything we do; rooted in RESPECT we
believe our everyday jobs contribute to something bigger than ourselves. We are
dependable and pride ourselves in our authenticity and in the transparent
solutions we create that bring value to our customers.
About the
Role
We’re looking for an Operations Support Officer to join our
Kingston-based team and support the JNMS distribution network in delivering
money transfer and bill payment services. This is a shift-based role
(Mondays–Saturdays and public holidays, between 3:00 a.m. and 7:00 p.m.).
Key
Responsibilities
- Reinstate, reprocess, and release transactions:
Provide daily support to JNMS locations by reinstating suspended money
transfer transactions, processing amendments, and completing reissues or
refunds—all within defined service timelines.
- Investigate and resolve transaction issues:
Troubleshoot and resolve transaction-related problems raised by branches
or customers. Ensure timely follow-up and resolution.
- Manage general and customer queries across the
distribution network:
Act as a support hub for JNMS branches and agents, responding to
operational and customer service queries with clarity and professionalism.
- Prepare reports, process corporate payments, and
maintain document compliance:
Generate transaction reports for internal and external use, process
corporate bulk payments and bank transfers, and ensure proper handling and
filing of transaction documents in line with JNMS policies.
- Support reconciliation and audit readiness:
Perform regular transaction reconciliations to maintain data integrity.
Help ensure the department is always prepared for internal audits or
compliance reviews.
Requirements
- Bachelor's degree in Business Administration or
related field
- Strong analytical thinking, customer orientation, and
teamwork
- Excellent written and verbal communication skills
- Proficiency in Outlook, Excel, Word, and database
systems
- Knowledge of the JNMS branch network is an advantage
Benefits
- Gain hands-on experience in fast-paced financial
operations
- Work with a collaborative and customer-focused team
- Expand your skills in transaction processing,
reporting, and compliance
Apply by
July 7, 2025
Submit your application now to join a team that helps move money reliably and
securely across Jamaica and the world.
