Operations Support Supervisor

Role Overview

We are seeking a hands-on Operations Support Supervisor to support day-to-day operations for one of our clients. This role is ideal for a strong operational problem-solver who thrives in a fast-paced environment and is comfortable balancing frontline execution with supervisory oversight.

The Operations Support Supervisor will serve as the first point of contact for operational issues, resolving routine matters independently and escalating more complex concerns as needed. This role is critical to reducing operational bottlenecks, maintaining service quality, and ensuring seamless communication across teams.

Key Responsibilities

• Act as the first line of contact for incoming operational issues, inquiries, and escalations.
• Resolve routine issues independently to reduce disruption to dispatch operations.
• Escalate time-sensitive or complex issues appropriately to dispatchers or management.
• Ensure issues are followed through to resolution and properly communicated
• Cover shifts as needed.
• Assist with daily coordination to ensure smooth workflow and service continuity.
• Ensure clear, timely, and accurate communication between dispatchers, logistics coordinators, and management.
• Promote consistency in operational processes and adherence to established procedures.
• Support team engagement, morale, and accountability in collaboration with management.
• Reinforce expectations around professionalism, responsiveness, and service quality.
• Identify recurring issues or operational gaps and flag them to leadership with recommended solutions.
• Provide regular updates to reporting manager on operational performance, risks, and team concerns.
• Document issues, resolutions, and patterns to support continuous improvement.

Requirements

Required Qualifications

• Minimum 2–3 years of experience in operations, logistics, dispatch, or a related support role.
• Experience in a hands-on operational or supervisory capacity.
• Strong problem-solving skills with the ability to prioritise and make sound decisions quickly.
• Excellent verbal and written communication skills.
• Comfortable handling frontline operational communication and escalations.
• Strong organisational skills and attention to detail.
• Proficiency with basic technology tools (Microsoft Office; dispatch or logistics systems is an asset).
• Ability to step into operational roles as needed to ensure continuity.

Preferred Qualifications

• Experience in courier, transportation, or logistics operations.
• Prior experience supporting or working alongside dispatch teams.
• Experience working with North American clients or service environments.
• Exposure to shift-based or real-time operations.

Key Competencies

• Hands-on leadership
• Accountability and reliability
• Clear and professional communication
• Customer-first mindset
• Adaptability and resilience
• Team collaboration
• Strong follow-through

Benefits

• Two weeks paid vacation
• After-hours transportation
• Health and life insurance