Payment Fraud Prevention Officer

The successful candidate will play a critical role in safeguarding customer transactions by identifying suspicious patterns, investigating fraud alerts, and taking immediate action to mitigate financial losses. This role requires strong judgment, technical acumen, and the ability to operate in a fast-paced, high-responsibility environment.

Key Responsibilities

Fraud Monitoring & Investigation

• Monitor real-time transactions and card activity using fraud detection systems
• Investigate alerts and flagged transactions to determine legitimacy
• Take immediate action (e.g., blocking cards, escalating incidents) to prevent losses
• Contact customers to verify suspicious transactions
• Maintain accurate and complete case documentation

Analysis & Reporting

• Analyze fraud trends, patterns, and emerging threats
• Review transactional data to identify anomalies and risks
• Prepare detailed reports with findings and recommendations
• Maintain fraud logs and databases for audit and compliance purposes
• Recommend improvements to fraud detection tools and controls

Customer Engagement

• Communicate with customers regarding suspicious activity
• Provide guidance on fraud prevention and account protection
• Support customers through fraud-related incidents with professionalism and clarity

Qualifications & Experience

• Bachelor’s degree in Management, Business Administration, or related field
• Minimum 5 years’ experience, including 2 years at a supervisory level
• Experience with fraud detection systems and data analysis tools
• Strong knowledge of transaction monitoring and fraud investigation techniques

Skills & Competencies

• Strong analytical and problem-solving skills
• High attention to detail and sound judgment
• Excellent written and verbal communication skills
• Ability to work under pressure and meet tight deadlines
• High level of integrity, professionalism, and confidentiality
• Proficiency in Microsoft Office (especially Excel) and data systems